Facility Customer Service Coordinator

4 weeks ago


Montreal, Canada The Sherwin-Williams Company Full time
The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs. Written and oral fluency in Canadian French is a requirement.
The individual selected for this role will be expected to work at Facility #8716, located at: 11470 Albert-Hudon, Montreal, Quebec H1G 3J6 Address customer inquiries via telephone and email by providing accurate information regarding products and product applications Ensure high levels of customers satisfaction through excellent service Build positive relationships with customers Intake, process, and verify customer orders to ensure they are completed and documented accurately Build and maintain knowledge of all products to ensure effective customer recommendations Act as liaison between customer, sales representatives, and store staff Ensure compliance with policies and procedures including safety, loss prevention, and security Follow quality service standards and comply with procedures, rules and regulations Assist with moving and loading product Operate batch tinting equipment, as needed Minimum Requirements  Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion Preferred Qualifications Have an associate degree or higher in Business, Sales, or Marketing Have at least one (1) year of work experience in customer service, retail, or sales Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, Have previous work experience selling paint and paint related products Have prior work experience operating tinting or color matching equipment

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