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Field Supervisor

4 months ago

Burnaby, Canada Concord Parking Full time

Field Supervisor

Concord Parking is looking for an evening Field Supervisor

As a Field Supervisor you are committed to service delivery excellence and are responsible for the supervision of all field staff working in field operations, parking enforcement and shuttles. You will train and deploy staff, delegate tasks, and be an active member of the team, always leading by example. You will be responsible for maintaining a positive culture in the workplace and acting in accordance with Concord Parking policies and principles.

Key Respopnsibilities

  • Assists with day-to-day operations and supervision of field staff, including scheduling, orientation, training, and ensuring site-specific policies and procedures are followed. 
  • Meets regularly with field staff to build relationships, provide guidance, support, coaching and oversight, and to assist with staff performance management. 
  • Provide coverage wherever/whenever necessary to cover sick days, vacations, and other staff shortages. 
  • Completing and reporting inspections, incidents, and accidents according to established procedures. 
  • Performs site and staff audits for quality assurance of services delivered in accordance with company policies. 
  • Assists the disputes department with active appeals, email correspondence with customers, and conducting investigations and site inspections in a professional and timely manner. 
  • Monitoring and ensuring maintenance of company equipment including but not limited to, vehicles, pay stations, hand-held units, printers, and enforcement equipment. 
  • Ensuring the schedule in back-office software reflects actual shift times and accurate billing for payroll, minimizing overtime. 
Qualifications, skills & Abilities

  • Minimum of 3 years of work experience in a supervisory or managerial capacity (preferably in a Parking Management setting), or a combination of relevant experience and education
  • High school graduation or equivalent
  • Class 5 driver for a minimum of 2 years, with a clean driving abstract - ideal candidate will have a Class 4 Unrestricted driver's license
  • Strong communications skills oral and written
  • IT literate and proficient with using technology Excel and MS Office suite
  • Customer-focused with a professional and polished demeanor
  • Can demonstrate out of the box and solution orientated thinking.
This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge, and abilities.

 

All parking management companies are not the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that: 

  • Enhance the customer parking experience
  • Utilize the best in industry technology
  • Maximize revenue and return on parking assets 
  • Provide clients with highly skilled and motivated personnel.
Concord Parking offers a great working environment and most development opportunities of any parking enforcement company in the country. As a part of Paladin Security Group, we have a coast-to-coast reputation as the Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever to be recognized as one of Canada’s Best Managed Companies. 

Benefits: available after 6 months of full-time work

Full-time Postion

Starting Wage $25.00 per hour

Regular Shift: 1 PM to 9 PM, Tuesday to Friday plus day shift on Saturdays (Occasional stat holidays) with flexibility to cover shifts between 7 AM - 11PM 

Shifts are 8 hours in length 


 

We would like to thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.