Assistant Manager

5 days ago


Calgary, Canada Paradies Lagardère Travel Retail Full time

Job Posting: Assistant Manager - Vino Volo at Calgary Airport

Position: Assistant Restaurant Manager

Location: Vino Volo, Calgary Airport

About Us: At Vino Volo, we pride ourselves on delivering a sophisticated and charming experience for travelers. Our passion for excellent customer service and wine expertise makes us a standout in the airport dining scene. We invite you to join our team and help us continue to impress our guests.

Role Overview: As an Assistant Manager at Vino Volo, you will lead and inspire your team to deliver exceptional service and create memorable experiences for our customers. You will assist in the smooth day-to-day operation of the store, ensuring guest satisfaction and adherence to company standards. This role offers the opportunity to develop your leadership skills in a dynamic and fast-paced environment.

Key Responsibilities:

Lead and coach your team to provide exceptional customer service and wine knowledge. Train employees and ensure compliance with company SOPs. Supervise daily operations and ensure a smooth and efficient workflow. Assist in recruiting, onboarding, and training new team members. Manage food, beverage, and labor costs. Handle inventory management and maintain store cleanliness and organization. Address and resolve customer feedback and complaints. Ensure a safe and positive work environment for all team members.

Qualifications:

Minimum of two years of college education; a four-year degree is preferred. 2-4 years of experience in a managerial role in a full-service restaurant, wine bar, or winery tasting room. Strong leadership and team management skills. Excellent customer service abilities. Proficiency with retail point-of-sale systems and Microsoft Office suite. Must be at least 19 years of age and able to pass Canada TSA screening and background check. Valid ProServe certification. Ability to work flexible hours, including weekends and holidays. Ability to lift and carry up to 50 pounds.

Why Join Us:

Be part of a family culture that values extraordinary service and community. Develop your career in a supportive and dynamic environment. Contribute to creating unforgettable experiences for travelers.

How to Apply: If you are passionate about wine, customer service, and leading a team, we would love to hear from you. 

Join us at Vino Volo and help us deliver a first-class experience at Calgary Airport


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