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Technical Operations Analyst
4 months ago
Advantages
What’s in it for you
As a Technical Operations Analyst with our client, you’ll receive:
- Highly competitive market hourly rates
- A 3 month contract with a strong probability of extension
- Remote interview process
Responsibilities
What will you do?
• Act as a point of contact for escalated tickets from the Service Desk
• Monitor, maintain, and configure alerting systems
• Update tickets within the ITSM
• Administer, maintain and be a point of escalation for Mobile Device Management and VOIP platforms in Canada
• Collaborate with functional partners in the UK & Australia for technology changes and implementations
• Prioritize & troubleshoot issues either in person or using remote control software
• Remediate software patches, updates, and upgrades
• Manage restricted access to on-site networking for third parties
• Engage in deep root cause troubleshooting for Core Applications
• Administration, maintenance, and troubleshooting of hardware and network production systems
• Utilize network performance monitoring tools to isolate and find the root cause of issues
• Administer servers when necessary & coordinate with contracted vendors
• Support IT hardware (PC, Network, Printers, Telephony, Storage)
Technical Administration & Documentation
• Maintain inventory tracking and control of hardware and software
• Maintain project and network-related documentation as required
• Maintain (and create where needed) documentation on user processes, hardware, and software
• Provide insights to networking technology knowledge transfer to Service Desk on a case-by-case basis
Communication
• Provide high-level technical explanations for outages
• Communicate with all levels of the organization
Qualifications
• 2-3 years of experience providing technical support in an Enterprise IT environment
• 2-3 years of experience providing 2nd line technical support for Core Applications & networking
• 2-3 years of experience with databases, networks (LAN, WAN), and SaaS programs
• 2-3 years of experience in setting up and configuring Core Applications and networking
• 2-3 years of experience providing technical support for servers, switches, structured cabling
• 2-3 years of experience in supporting Meraki, Azure, Cisco VOIP, Office 365, and Splunk
• High level of accuracy and attention to detail
• Effective organizational skills
• Previous experience with Supply Chain and/or Retail Technology
• Exceptional time management skills
Skills Required
• Ability to exercise diplomacy and discretion and to handle highly confidential information appropriately
• Ability to work effectively with an off-site/remote workforce including vendors
• A high level of accuracy and attention to detail
• Excellent communication skills
• Effective organizational skills
• Exceptional time management skills
• Familiarity with cloud network hardware infrastructure such as Cisco & Meraki
• Good knowledge of cloud technology (Office 365, Azure)
• Good exposure to MDM systems such as Intune / JAMF
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Configuring connectivity between on-site and cloud infrastructure
• Basic skills with VOIP technology including SIP & QoS
• Basic knowledge of servers, networking, and storage for troubleshooting purposes
Summary
If you are a Technical Operations Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.
Apply below or reach out to your Randstad representative for more information.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
