Senior Production Maintenance

6 months ago

Toronto, Canada Lorven Technologies Full time

Job Title:  Senior Production Maintenance & Support Lead (Data Stage, Mainframe, Oracle)

Location: Toronto, CA

Duration: Long term 

Primary Skills:

• Technical Support Analyst with 7+ years of experience with strong leadership, worked on complex system interactions and multiple cross-functional systems.
• Must have experience on DataStage, ELK, JCL, OCP, Unix, Oracle PL-SQL.
• Basic knowledge of JCL troubleshooting
• Experience with application support, and customer service
• Customer facing, good communication skills are critical
• Solid critical thinking skills, with the ability to understand our business and the bigger picture
• Proactive, eager to dive in and learn new things on the go
• Team player with a positive attitude
• Flexibility to be part of a rotational on-call support model
• Experience in Production Maintenance and Support is mandatory.
• Excellent in Problem solving skills.
• Should have played a Lead role.
• Excellent communications skills.
• Knowledge in ITSM tools, Windows Server infrastructure will be advantage.
• Knowledge in Monitoring tools like Dynatrace, Aternity will be advantage.
• Knowledge in DevOps implementation - CI, CD, Continuous testing & Integrate test automation (Jenkins or Helios pipeline), configuring applications using Cloud platform (OpenShift, PCF) will be an advantage.

Secondary Skills:
• Experience working with onsite-offshore model.
Knowledge in Wealth Management Domain is desirable.

Job details:
• Manage day-to-day production support issues.
• Responsible for change management activities in test and production environments, including deployment of code, while adhering to source code management and release management policies
• Maintain health and safety of production systems and applications. Identify risks and risk mitigation opportunities. Improve existing application instrumentation and monitoring.
• Work with development teams and business partners to provide input on best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives in an agile environment.
• Effectively, communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from start to finish.
• Build knowledge in all aspects of the organization, the business, and information systems.
• Provide coaching, expertise, and feedback to build the capability of the team.
• Involved in occasional weekend and after-hours support

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