Bilingual Patient Care Representative
3 months ago
is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages. Compensation: $21/hour
Location: REMOTE
Schedule: Monday-Friday, 8:30am-5:00pm EST Reporting to Patient Care Supervisor, Patient Care Representatives are responsible for maintaining, educating, assisting, and retaining patients and helping them purchase medical cannabis. This position will require the successful candidate to be fluent in English and French. Manage the needs of our English and French patients through our various communication channels (phone, email, chat) Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands Ability to maintain strict record keeping standards in relation, but not limited to, registration and renewal of new patients Communicate effectively within department and support teams in other departments Utilize skills to assist on identified and assigned tasks based on business needs Coordinate with team to maintain adequate queue coverage and balance with off-phone duties Utilize multiple communication channels effectively including phone, email, and chat to help medical and recreational clients directly, as well as outside support teams Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes Utilize inbound and outbound calls to generate revenue Engage in ongoing training to adapt in an often-changing regulatory landscape Assist Supervisor and Leads with various duties based on business needs Expected shift – 40 hours per week Fluent in both written and spoken English and French (must) Post-secondary education in related field is an asset Strong interpersonal and motivational skills High-level problem identification and issue resolution skills Excellent communication skills for liaising and communicating with sales reps and internal departments Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision Extremely detail-oriented and analytical thinker Strong knowledge of the Cannabis Act and Regulations Strong work ethic and positive team attitude Proven ability to effectively use Microsoft Office Applications Typing speed of 50-80 words per minute Tilray Brands welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process. When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly. If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to
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