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Bilingual Patient Care Specialist
2 months ago
Tilray Brands is seeking a highly motivated and detail-oriented Bilingual Patient Care Representative to join our team. As a key member of our patient support team, you will be responsible for providing exceptional customer service to our English and French-speaking patients.
Key Responsibilities- Manage patient inquiries and concerns through various communication channels, including phone, email, and chat.
- Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands.
- Maintain accurate and up-to-date patient records, including registration and renewal information.
- Communicate effectively with internal teams and external partners to ensure seamless patient support.
- Utilize skills to assist with identified and assigned tasks based on business needs.
- Coordinate with team members to maintain adequate queue coverage and balance with off-phone duties.
- Utilize multiple communication channels effectively to provide support to medical and recreational clients, as well as external support teams.
- Maintain comprehensive knowledge of regulations related to the position and subsequent regulatory changes.
- Utilize inbound and outbound calls to generate revenue.
- Engage in ongoing training to adapt to an often-changing regulatory landscape.
- Assist Supervisor and Leads with various duties based on business needs.
- Fluent in both written and spoken English and French.
- Post-secondary education in a related field is an asset.
- Strong interpersonal and motivational skills.
- High-level problem identification and issue resolution skills.
- Excellent communication skills for liaising and communicating with sales reps and internal departments.
- Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision.
- Extremely detail-oriented and analytical thinker.
- Strong knowledge of the Cannabis Act and Regulations.
- Strong work ethic and positive team attitude.
- Proven ability to effectively use Microsoft Office Applications.
- Typing speed of 50-80 words per minute.
Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America. We are committed to providing high-quality, differentiated brands and innovative products that meet the needs of our patients and consumers. Our mission is to be the trusted partner for our patients and consumers by providing them with a cultivated experience and health and wellbeing through our products.
