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Automotive Service Advisor
4 months ago
Automotive Service Advisor
About the Roy Foss Automotive Group:
The Roy Foss Automotive Group operates two of Canada’s largest Chevrolet, Buick, GMC, Cadillac dealerships. Over the past 60 years, we have built our reputation on service excellence and customer-centric innovation. We owe our consistent, top-ranked performance in sales, service, and parts to our progressive, team-oriented work culture and our ability to find and retain exceptional people.
We are looking for an Automotive Service Advisor who will play a crucial role in ensuring the smooth and efficient operation of the service department. You will be at the heart of the action, juggling appointments, delighting customers, and keeping our service department in tip-top shape.
What you will do:
- Appointment Scheduling: Manage the service appointment scheduling process, either over the phone or in-person, ensuring optimal allocation of resources and efficient utilization of the service bays.
- Customer Interaction: Greet and engage customers, understanding their vehicle service needs, and providing them with relevant information about available services, service options, and pricing.
- Service Advising Support: Assist service advisors in gathering information from customers regarding vehicle issues, concerns, and symptoms to relay the details accurately to the service technicians.
- Communication Facilitation: Act as a liaison between customers and service technicians, ensuring that service requests are understood and completed in a timely manner. Keep customers informed of the status of their vehicles during the service process.
- Service Records Management: Maintain accurate and up-to-date service records, including vehicle histories, service reports, and maintenance schedules, using the dealership's management software.
- Warranty and Recall Processing: Handle warranty and recall procedures, ensuring that eligible repairs and services are appropriately covered by the manufacturer.
- Customer Satisfaction: Focus on delivering exceptional customer service, ensuring customers' concerns are addressed promptly and effectively, while maintaining a friendly and professional demeanor.
- Follow-Up: Conduct post-service follow-ups with customers to ensure their satisfaction, address any additional concerns, and encourage future service bookings.
What we require:
- Previous experience in customer service, ideally in an automotive or dealership environment.
- Excellent communication and interpersonal skills to interact with customers, service advisors, technicians, and other team members.
- Strong organizational abilities to manage appointments and maintain accurate records.
- Familiarity with automotive terminology, service processes, and basic technical knowledge is beneficial.
- Proficiency in using computer software and dealership management systems.
- Ability to work in a fast-paced environment, handle multiple tasks, and prioritize accordingly.
- Professional and positive attitude with a commitment to providing top-notch customer service.
- Valid G Driver’s Licence with a clean driver abstract
What we provide
- Competitive compensation and benefits
- Investment in your training and development
- Growth potential within our growing automotive organization
- Commitment to your health and well-being
