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Order Picker

3 months ago

Burnaby, Canada Horizon Grocery + Wellness Full time
This is primarily an Order Picker role, that functions also as a back up driver covering sick calls and vacations. It works out to be about a 50/50 split over the year.
  • The Order Picker is responsible for filling customer orders in the Warehouse, while meeting accuracy and productivity expectations. This position will be aware of all aspects of the general Warehouse operation, and may also be required to perform additional warehouse-related tasks as needed.
  • Truck Drivers load and deliver orders to customers in a timely, efficient, and professional manner, providing customers with the high level of customer service that is expected of Horizon representatives. Truck Drivers are required to strictly follow safety protocols while performing their job.

Main Responsibilities:ORDER PICKING:
  • Pick products as indicated on individual pick lists
  • Place products on pallet such that they are stable, secure and well-balanced
  • Be familiar with warehouse layout, including directional access and location codes
  • Meet and exceed expectations related to accuracy and productivity
  • Adhere to safety standards, both in equipment use and in picking procedures
  • Learn and follow steps to choose correct pallet for different customers
  • Follow procedures when product is out-of-stock
  • Place pallets in correct staging area (for QC to check or for shipping)
  • As directed, wrap pallets and prepare for shipping
  • Complete paperwork as required (pallet tags, tracking paperwork, etc.)
  • Learn and follow spill clean-up procedures
  • Participate in inventory as required
  • Assist with general warehouse clean up/housekeeping

DELIVERY DRIVING:
A. Customer Service
  • represents Horizon in a courteous, friendly, and helpful manner, helping customers with any questions or requests for information or letting them know whom they can contact to get the information they need (i.e. Marketing, Customer Service, AR).
  • ensures that products are delivered in good condition, in a timely manner.
  • ensures that the correct number of pieces are delivered and lets the customer know if there is a discrepancy and what will be done about it.
  • helps solve problems with delivery orders to the customer's satisfaction (ie. when picking errors or damaged or short-dated goods are delivered).
  • obtains payments for orders from customers as directed on the invoice, and ensure that the amounts and dates are correct, that cheques are filled out correctly, and that the monies are handled safely until they are given to Accounts Receivable (A/R).
  • accepts returns when necessary and ensures that the applicable paperwork is done and passed on to the appropriate person.
B. Driving:
  • operates the Horizon truck safely under various road and weather conditions as well as manoeuvres in areas where space is restricted.
  • drives defensively at all times, following all safety and traffic regulations.
  • is familiar with our delivery area and the assigned route.
  • uses a map/google maps when the exact location of a delivery customer is not known.
C. Loading/Unloading and Product Handling:
  • loads the truck in an orderly fashion bearing in mind weight distribution and order of deliveries and safety of product.
  • maintains the most effective and optimum use of the delivery vehicles regarding decisions on which orders can be delivered.
  • uses the appropriate equipment and supplies to ensure that goods do not get damaged or move about while in transit (ex: load bars, pallet wrap, bungie cords, rope).
  • ensures that dry ice is used when loading frozen products, and that frozen goods are handled quickly and effectively to maintain the required temperature and food safety.
  • uses various pieces of equipment such as pallet movers, manual pallet jacks, dollies, and a power tailgate as needed.
  • liaises with purchasers to arrange for pickup of incoming goods.
  • unloads the truck at the end of the day, ensuring that equipment, supplies and returned products are put back in their proper locations.
D. Truck Maintenance:
  • performs daily pre-use inspection of the vehicle, immediately informing the Assistant Manager or Manager of any problems.
  • does on-site maintenance as required and in a timely basis (ex: lubricating latches, hinges, tailgate, etc.)
  • cleans, or ensures that cleaning is done, to the inside and outside of the vehicle on a regular basis.
  • takes the vehicle in for servicing at the appropriate time and/or as directed. Informs the Assistant Manager of any servicing that is done so that they can maintain an overview and keep records of servicing.
  • ensures that any damages or breakdowns are reported immediately, and in consultation with the Assistant Manager, repaired promptly.
E. Miscellaneous Duties:
  • may require other warehouse work as part of the position.
  • liaises with the warehouse workgroup, customer service, marketing department, and accounts receivable regarding orders or customers when applicable.
  • ensures that the paperwork involved in deliveries is finished daily and any follow-up to deliveries is completed.
  • does pallet exchanges when necessary.
  • trains new drivers (and swampers) when necessary.
  • assists with special events (ex: trade shows) as required.
  • other duties as assigned.

Qualifications + Expectations:
  • Valid Class 5 driver’s license, with a ‘clean’ driver’s record at least 1 year’s experience driving, preferably with delivery driving experience
  • Class 3 driver’s license, and/or Air Brakes certificate are an asset
  • Defensive driving or professional driving lessons and experience an asset
  • Able to perform physically demanding work, including bending, reaching, pulling, pushing, and lifting up to 50lbs, as needed
  • Good customer service skills (friendly, professional, good communication)
  • Problem-solving abilities with ability to follow-up on details as required
  • Good spatial conceptualizing, (ability to judge tight spaces for parking and loading)
  • Order Picking experience (case-sized items)
  • Solid attention to detail and experience palletizing product of varying shapes + sizes
  • Ability to work independently and stay on track to meet productivity goals

Compensation + Working Conditions:This is a fulltime and permanent position with a set schedule of Monday to Friday, 7am to 3pm. Overtime as needed. The starting wage for Order Picking is $22.10/hour and $24.69/hour for Driving. We provide a paid 35-minute break.
We have scheduled wage increases based on hours worked and a company-wide Cost of Living Allowance (COLA) annual wage review.
Perks + Culture:Focus on Wellness
  • Extended benefits for those regularly working more than 30 hours/week
  • EFAP immediately upon hire
  • Generous paid time off (3 weeks’ vacation and personal day)
  • Paid sick time, including dependent sick time for those with children (up to 13 days per year)
  • Fitness Subsidy
  • Discounted grocery and wellness products and lunch program
  • On-site gym
  • Dog friendly office
  • Scent-free environment
Focus on our Community
  • Partnerships with Quest Food Exchange and The Downtown Eastside Women’s Centre
  • Paid volunteer hours
Focus on the Environment
  • Transit Subsidy – up to 100%
  • Cycling Subsidy
  • Indoor bike lock up area
  • Recycling + Composting Program
  • Partnerships with Urban Impact and Alvéole, an urban beekeeping company

Application Information:Please click HERE to apply with your resume listing relevant experience. Must be located in the Lower Mainland and be able to commute to our location

Horizon is an equal opportunity employer valuing diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, ancestry, colour, place of origin, gender, gender identity, age, religion, disability, family status, sexual orientation, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in any aspect of the application process, please contact the People + Culture department.

Note: We thank everyone for their interest but only those advancing to the next stage of the recruitment process will be contacted. Only Lower Mainland candidates considered.

About Horizon Grocery + Wellness:

Horizon Grocery + Wellness is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Western Canada. We thrive as a market leader via effective partnerships and primary relationships with our valued retailers and suppliers. We are a privately owned, 100% Canadian company with a 150,000 square foot Grocery facility and a 40,000 square foot Wellness facility located in south Burnaby, BC. Horizon Grocery + Wellness is the cornerstone of the Horizon Group, a privately held, Canadian-owned group of companies with distribution facilities servicing over 6000 customers across Canada.