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Automation Software Engineer

1 month ago

Québec City, Canada LexisNexis Full time

Are you passionate about technology, data, and business process optimization?

Do you have experience in delivering automation projects that transform how organizations operate?

Join us in shaping a more just world.

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Automation Software Engineer

As the Global Customer Operation Automation Software Engineer, you will be a key member of the Global Customer Operation team, responsible for digitally transforming business processes. You will drive automation projects and initiatives with a broad scope (i.e., global) and high organizational impact.

To succeed in this role, you will need to have strong technical, analytical, and communication skills, as well as a proven track record of delivering automation projects. You will also need to have a deep understanding of process improvement and impact.

Responsibilities

Supporting the Operational Teams during the UAT and rollout phases. Your expertise in automation development will be instrumental in driving operational efficiency and streamlining business processes. By delivering high-quality RPA solutions and providing robust support, you will contribute to the overall success of automation initiatives within the organization.

The role will involve the following:

  • Designing Automation process solutions in accordance with standard UiPath design principles and conventions.

  • Configuring new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.

  • Creating and maintaining solution documentation e.g., high level design document, process definition document etc.

  • Supporting existing processes and implementing change requirements as part of a structured change control process.

  • Problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.

  • Communicating on software related issues, suggested improvements, and participating with other users in the Automation community.

  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.

  • Creating and documenting test procedures and scenarios for the pre-UAT phases

Qualifications:

  • Previous experience with process automation

  • Have excellent communication and interpersonal skills.

  • Ability to communicate technical concepts to ‘non-technical people’.

  • Have strong skills set in understanding and helping to define business process in general terms

  • Thorough understanding of business operations and processes, including knowledge of Global Order-To-Cash, Product Services, AR, Credits/Collections, Customer Support, and Sales

  • Must have the ability to work collaboratively and effectively within a cross-functional organization.

  • Ability to work independently with minimal supervision.

  • Willingness to flex schedule to support multiple time zones.

  • Software development domain expertise in one or more general purpose programming languages.

  • At least 2 to 4 years of experience with one or more RPA tools (e.g. UiPath, Automation Anywhere, Blue Prism)

  • Keep up to date with emerging technologies and products as well as awareness of opportunities there provide.

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive


Working for you
 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice


About the Business
 

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
 

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