Application Support Specialist

4 weeks ago

Laval, Canada MNP Full time

Job Details

Description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. 

Make an impact with our Technology - Operations team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices. 

Responsibilities

Provide support for MNP’s internally developed Practice Management system Understand product functionality from a user's perspective across various service lines, focusing on the preparation of files and client deliverables Evaluate and identify issues in user requests, collaborating with product leaders and developers to resolve errors and enhance user education Communicate bugs, user experience challenges, and potential areas for process improvement to the development team Document issues and solutions, working alongside our Development team and vendors to implement improvements Identify product functionality and user education gaps Escalate problems in a timely manner, identifying issues that require intervention by the development team and vendors or referral to internal subject matter experts for clarification Build trust with internal users by consistently demonstrating a high level of expertise and professionalism Ensure that the content and functionality within applications accurately reflect the specifications provided by various groups within the Firm before product releases Confirm that bugs and other issues are resolved by the development team Document resolutions to recurring issues or workarounds in the knowledge base Assist in the creation of release notes, training documentation, and delivery of training to end users

Skills and Experience

At least two (2) years’ relevant experience in a public practice administrative or professional services  Technically savvy, with a strong ability to learn applications and systems quickly Extensive experience gathering requirements and feedback from users Service-oriented with a professional demeanor, committed to responding to customer inquiries promptly Fluent in French and English (oral and written) with excellent communication skills Strong computer literacy including effective working skills of Microsoft Word, Excel and PowerPoint

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