AGM/Aquatics Manager

6 days ago

Hamilton, Canada Goldfish Swim School - Ontario Full time
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We’re a rapidly growing, award-winning franchise that is not your typical swim school and are opening in Stoney Creek Ontario in the Summer of 2025.

We change lives, we help children reach their goals, we wear flip flops, we work in a 90-degree pool and we love our employees and reward hard work with shout awards, gift cards, and fun social events We offer paid training and flexible shifts.

Due to the rapid growth of our schools, advancement opportunities exist for the right candidate. You will be teaching in water for 40% of your time, supervising on deck 40% of your time, and the remaining 20% of your shift will be spent on admin work. NOTE: Prior to opening  our NEW Stoney Creek location, the first 5-6 months of your employment will require you to train and gain operational experience in both our Oakville and Burlington locations.

Benefits:


  • Leadership role 
  • Incentive Bonus
  • Employee Health Benefits
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
Requirements:


  • Ability to work with children
  • The requirement to work evenings & weekends
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
  • Recent "vulnerable sector" police check
  • Qualified to teach Aquatics Leadership Courses
Job Position: AGM/Aquatics Manager (Full Time)

Reports To: General Manager, Owners

Summary: Oversees the quality and success of all aquatics operations including the management of the Deck Supervising staff, Golden Teachers and Swim Instructors, as well as the on-deck staff, and interaction with students and parents/guardians.  Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates a thorough knowledge of GSS management policies and practices. Audits all Deck Supervisor rosters for errors, assess students, and ensures proper class placements based on age and ability. Improves efficiencies by merging classes, closing classes, and creating new classes as needed. Audits our visual scheduler iClass Pro to assure all classes have been properly created, class sizes are appropriate and class costs are correct.

Duties and Responsibilities:  


  1. Provides leadership, discipline, and constructive feedback to Deck Supervisors, Instructors, and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
  2. Conducts periodic evaluations of Deck Supervisors, Instructors, and Deck Teachers and holds them to a higher standard.
  3. Interacts with parents/guardians to discuss student progress.
  4. Acts as a GSS “ambassador” to ensure customer satisfaction.
  5. Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Cleaning Checklist, and Visual Scheduler.
  6. Acts as a substitute Deck Supervisor or Deck Teacher
  7. Instructs in water for 40% of your schedule to ensure quality standards are being met.
  8. Provides a weekly report from the following audits due no later than Sunday: 
    • Deck Supervisor Rosters 
      • Plan of action for each student – including specifics (i.e. why they are not progressing)
    • Deck Supervisor Notes – Summarized with any information that should be relayed to the Management team
    • Training Logs – Progress of current trainees as well as feedback and a plan of action (if necessary) to assist the trainee
    • Pump Room Checklist – Any anomalies found on the checklist that may require further attention (vastly varied ORP readings, temperature swings, etc.).
    • Cleaning Checklist – Feedback on what could get done each week
    • Visual Scheduler – Feedback on any classes that are being merged, closed or created and any classes with improper costs, class sizes, class types, etc.
  9. Works hand-in-hand with the Deck Supervisors, Instructors, and Deck Teachers on varying shifts to help improve their skillsets. 
    • Provides advice, tips, and support to the Deck Supervisor on shift
    • Provides support and constructive feedback to Instructors in water.
    • Provides support to Deck Teachers by speaking to the importance of safety in our program, assisting with duties (ribbons, lesson supplies, etc.), and coaching them on what the Deck Supervisors look for from Instructors.
  10. Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback to help improve their performance as needed.
  11. Hold monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff. Discusses items to address in workshops and in-services.
  12. Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
  13. Establishes a relationship with all new employees.
  14. Conducts all the aquatic-based new hire training
  15. Works with the managers to establish training goals.
  16. Generates and is responsible for the absentee analyst report.
  17. Generates and is responsible for the cancellation report.
  18. Sends quarterly surveys to employees to see how our training processes can improve.
  19. Assists with all W.A.T.E.R. Safety presentations.
  20. Helps ensure Water Safety Awareness Week and Day are successful.
  21. Look for opportunities to merge classes and create new ones.
  22. Ensures the flow of shifts on the deck is running properly: great door calls, excellent pre-shift meetings, and great deck teacher rotations.
  23. Helps to ensure special needs lesson standards are being met.
  24. Supervises all Golden Teachers and collects all training logs.
  25. Manages all Goldfish Swim Team Coaches.
  26. Responds and creates an action plan for shifts and Family Swims.
  27. Creates daily shift notes and sends them to the General Manager and Assistant General Manager.
  28. Fulfills other duties or responsibilities as assigned by the GM or AGM.
Education/Experience: High school diploma or GED is preferred. Three or more years as a Lifeguard Instructor is required. Experience as a youth sports instructor/coach, camp counselor, and/or teacher preferred. College degree preferred. Optional CPO Certification.

Certificates and Licenses: National Lifeguard Instructor or Examiner,  Standard first aid Instructor, or Examiner  CPR/AED & First Aid certifications.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. The noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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