Service Delivery Manager

3 weeks ago

Yellowknife, Canada Paladin Airport Security Services Full time

Service Delivery Manager

We are currently hiring a full-time Service Delivery Manager based out of Yellowknife Airport.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. 

  • You receive top industry wages
  • You have the opportunity to advance and grow your career
  • You receive comprehensive benefits
What do Service Delivery Managers do?

  • Overseeing screening operations at various checkpoints in their designated airport
  • Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity
  • Take an ownership role in screening checkpoint operations and screening compliance
  • Build and maintain strong customer relationships with the stakeholders within aviation security
  • Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
  • Achieve KPIs within their purview, while identifying both strengths and weaknesses in operations
  • Lead and mentor Screening Officers, promoting an engaged and motivated workforce
  • You will work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management and separation processes in alignment with company values and culture
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures following the progressive discipline process when and as needed
  • Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
  • Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
  • Conduct workplace investigations with guidance from People & Culture and the senior leadership team
  • Perform essential administrative tasks in alignment with daily operations
  • Actively performance manage screening officers
What you bring to PASS:

  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset 
 

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

This posting closes May 12, 2024.  All interested applicants must apply online via our career portal.

 

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs. 


  • delivery driver

    2 weeks ago

    Yellowknife, Canada Northern Food Service Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksDeliver and pick up messages, parcels, and other items by handOperate and drive automobiles, vans and light trucks to pick up and deliver various items and productsProfessionalism in customer serviceAccept payment or invoices for items deliveredAssemble, install...

  • delivery driver

    2 weeks ago

    Yellowknife, Canada Northern Food Service Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksDeliver and pick up messages, parcels, and other items by handOperate and drive automobiles, vans and light trucks to pick up and deliver various items and productsProfessionalism in customer serviceAccept payment or invoices for items deliveredAssemble, install and set-up...

  • Delivery driver

    4 days ago

    Yellowknife, Canada Northern Food Service Full time

    Description Languages English Education Secondary (high) school graduation certificate Experience 1 to less than 7 months Responsibilities Deliver and pick up messages, parcels, and other items by hand Operate and drive automobiles, vans and light trucks to pick up and deliver various items and products Professionalism in...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    3 days ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    4 days ago

    Yellowknife, NT, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    4 days ago

    Yellowknife, NT, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    4 days ago

    Yellowknife, NT, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    1 week ago

    Yellowknife, Northwest Territories, Fort Smith, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • General Service Manager

    1 month ago

    Yellowknife, Canada Territorial Fuel Sales Full time

    ***: Under general supervision of the President, this position is responsible for the management and support of Territorial Fuel Sales, with operations throughout Northern and Western Canada, based in Yellowknife NT. **RESPONSIBILITIES**: 1. Ensures adherence to and enforcement of policies and procedures as established by Company management. 2. Responsible...

  • Supervisor, IT Service Delivery

    2 weeks ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    Description The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and...

  • Parts & Service Manager (Tel - Yellowknife)

    1 month ago

    Yellowknife, Northwest Territories, Canada Tlicho Full time

    Tłı̨chǫ Equipment Ltd. (TEL) is a wholly owned subsidiary of the Tłı̨chǫ Investment Corporation and is responsible for the management of leasing and maintenance of all light vehicles and heavy civil equipment used in support of business, construction, and remediation activities throughout the Northwest Territories. The Parts & Service Manager is...

  • Parts & Service Manager (Tel - Yellowknife)

    1 month ago

    Yellowknife, Canada Tlicho Full time

    Tłı̨chǫ Equipment Ltd. (TEL) is a wholly owned subsidiary of the Tłı̨chǫ Investment Corporation and is responsible for the management of leasing and maintenance of all light vehicles and heavy civil equipment used in support of business, construction, and remediation activities throughout the Northwest Territories. The Parts & Service Manager is...