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Supervisor, IT Service Delivery
4 months ago
The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.
The Supervisor, Information Technology (IT) Service Delivery, is responsible for leading a dynamic team responsible for ensuring the efficient and effective delivery of IT services, with a specific focus on the Service Desk and Infrastructure support. This position provides leadership in overseeing the day-to-day operations of IT service delivery and ensuring a seamless experience for WSCC employees and stakeholders.
Here are a few ways you will make a difference:
- Providing leadership and oversees in server and network Infrastructure Support, maintenance, and implementation.
- Supervising, coordinating, monitoring and mentoring the information technology team.
- Overseeing and managing the IT Service Desk and the development of IT staff.
- Supporting and ensuring implementation of security administration by maintaining the overall integrity, security, and accessibility of data.
- Overseeing matters related to the WSCC area data network, servers, storage, data center facilities, information technology infrastructure, and communication systems.
What you bring to the role:
- A degree in Computer Science or Information Technology.
- Four (4) years of relevant experience.
- Including one (1) year of experience specific to IT Operations.
- in addition to one (1) year of supervisory experience.
- Ability to apply skills relating to capacity planning for servers, storage, network and supporting infrastructure.
- Problem solving and decision-making skills and adaptable to various situations.
- Skills relating to attention to detail and accuracy.
Equivalent combinations of education and experience will be considered.
What we offer:
- The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
- A Northern Living Allowance of $3,700 in Yellowknife
- Relocation assistance.
- A superior benefits package and enrollment in the Public Service Pension Plan.
- Learning and development programs and funding dedicated to your career growth.
- Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
- A culturally diverse workforce that embraces change and welcomes your lived experience.
- Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.
If this sounds like a good fit for you, please forward your resume quoting competition number here
For more information, please visit Careers | WSCC | Workers' Safety and Compensation Commission.
