Learning Commons Assistant – Test Center Administrator

5 days ago

Halifax, Canada Nova Scotia Community College Full time

What you'll do

Responsibilities

What you'll be doing

Reporting on campus to the Manager of Student Services and functionally to the Director of Libraries & Learning Commons, you will:

Coordinate the delivery and promotion of services and events offered in the Library and Learning Commons. Support students with technology by providing guidance and support in accessing and using learning supports Make referrals to internal and external resources. Collect and record service delivery data. Assist in the administration of the Testing Center including the invigilation of internal and external testing, consulting with faculty on testing requirements and ensuring that academic and testing policies and protocols are followed. Liaise with Student Accessibility Specialists on approved test accommodation and the assistive technology needs of students with disabilities. Working with the Manager of Student Services you will also support Student Services' events, activities, and initiatives such as convocation, Get Started and Open House. This position may require some evening and Saturday hours.

What you'll need

Qualifications

Qualifications and Occupational Experience:

The minimum educational qualification for this position is a post-secondary diploma in an area related to Adult Education, Educational Technology, Administrative and Business Services or Social Services, Library Technician.

You have a minimum of two years (full time equivalent) of recent and related occupational experience

Occupational experience that includes working in an adult educational environment would be considered an asset.

You are familiar with and comfortable using computer applications such as Microsoft Office Suite, E-mail, Office 365 and Assistive Technology, such as Read and Write. Experience with PeopleSoft, Brightspace, EnCampus, Alma, and Pearson would be assets.

You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work

Experience supporting/providing service to students in post-secondary, including supporting students with assistive technology would be considered an asset

You have experience troubleshooting computer hardware, software, printers, and photocopiers

Relevant Skills and Knowledge:

You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.

You possess excellent communication skills and are able to interact at all levels of an organization.

You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.

Your superb team working skills enable you to contribute positively to a team environment

You have specific technical occupational knowledge and skill in educational and assistive technology programs, library services, and/or invigilating tests.

You are known for your problem solving and critical thinking skills.

You possess excellent coordination skills specifically related to booking tests and scheduling appointments.

You have proven records and information management skills and abilities related to service delivery data.

You demonstrate a strong commitment to excellence, teamwork, and supporting student success

You have a proven ability to work in a fast-paced environment that requires accuracy and attention to detail.

You are dedicated to life-long learning.

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