Service Manager

4 weeks ago

Ottawa, Canada Brandt Full time

Brandt is currently seeking a Service Manager for our Ottawa Construction & Forestry location.

The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

 

Duties & Responsibilities

  • Managing service workflow
  • Enforcing standards, policies, and reporting practices are followed to established standards
  • Development and management of the Service Department budget to meet financial and operational goals
  • Preparing quotes for customer work orders; opening & closing work orders
  • Inspect/operate customer equipment as part of resolving concerns/diagnostics
  • Monitor service revenue and expenses monthly
  • Ensure work is performed according to established safety and industry standards
  • Reviewing employee performance against goals on an ongoing basis
  • Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment

#LI-onsite



Required Skills
  • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
  • Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
  • Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
  • Must be proficient in using work-related desktop applications and web-based productivity applications
  • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
  • A recent driver's abstract will be required


Required Experience
  • Demonstrates a strong commitment to occupational health and safety
  • 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry
  • Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
  • Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
  • Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
  • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
  • Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
  • Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
  • Must be proficient in using work-related desktop applications and web-based productivity applications
  • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
  • A recent driver's abstract will be required

  • Managment Trainee

    6 days ago

    Ottawa, Canada EXECUTIVE MAT SERVICE Full time

    Executive Mat Service Management Trainee Job Overview: Executive Mat Service (EMS) is looking for Management Trainee’s to focus on growing our organization while embarking on an exciting fast-paced career path with an entrepreneurial spirit. EMS is looking for eager, goal oriented and energetic individuals that aspire to be part of a growth oriented...

  • Route Service Driver

    3 weeks ago

    Ottawa, Canada Canadian Linen & Uniform Service Full time

    **Route Service Driver** **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total...

  • Customer Service Rep/route Service Driver

    4 weeks ago

    Ottawa, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Service Manager

    4 weeks ago

    Ottawa, Canada Apollo Property Management Full time

    We are currently looking for a Service Manager to join our exciting team of dynamic professionals in our growing organization. - This position will be responsible for the following contributions to our success:_ - Assists the Service Technicians team as required to efficiently complete the assigned projects. - Manages a team of Service Technicians - Oversees...

  • HR and Opertations Manager

    1 day ago

    Ottawa, Canada Ottawa Chinese Community Service Centre Full time

    **Employer**: Ottawa Chinese Community Service Centre (OCCSC) **Job City**: Ottawa **Work Format**: Hybrid **Application Deadline**: Friday, May 31, 2024 **Job Terms**: Full-time **Salary**: $65K - $70K **Join Our Team at Ottawa Chinese Community Service Centre (OCCSC)** **Position**: HR and Operations Manager **Location**: 400 Cooper Street, Suite 2000,...

  • Manager, Service

    4 weeks ago

    Ottawa, Canada Caivan Development Corporation Full time

    Are you a skilled leader ready to take charge? We're seeking a dynamic **Service Manager** to lead our team of Service Technicians and ensure top-notch home repairs. As our **Service Manager**, you'll take the reins in managing service repairs for closed homes, overseeing minor drywall, trim, paint, and various repairs listed by homeowners. **Why...

  • Manager, IT Services

    4 weeks ago

    Ottawa, Canada CADTH Full time

    **Manager, IT Services** **Status: Full time, permanent** **Location: Ottawa, Ontario (hybrid)** **Salary range: $103,148 - $124,811 per year** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by Canada’s federal, provincial, and...

  • Manager, IT Services

    4 weeks ago

    Ottawa, Canada CADTH Full time

    **Manager, IT Services** ***Status: Full time, permanent** ***Location: Ottawa, Ontario (hybrid)** ***Salary range: $103,148 - $124,811 per year** **Closing Date: Open until filled** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re funded by...

  • Service Manager

    1 day ago

    Ottawa, Canada Strongco Full time

    Province: Ontario Branch: Ottawa Employment Type: Full Time Number of Positions: 1 Share: August 1, 2023 Service ManagerSUMMARYThe Service Manager is responsible for the daily operations and management of the Service Department, management, and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on...

  • Service Manager

    3 weeks ago

    Ottawa, Canada Strongco Full time

    Province: Ontario Branch: Ottawa Employment Type: Full Time Number of Positions: 1 Share: August 1, 2023 Service ManagerSUMMARYThe Service Manager is responsible for the daily operations and management of the Service Department, management, and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on...

  • Service Manager

    3 weeks ago

    Ottawa, Canada Strongco Full time

    Province: Ontario Branch: Ottawa Employment Type: Full Time Number of Positions: 1 Share: August 1, 2023 Service ManagerSUMMARYThe Service Manager is responsible for the daily operations and management of the Service Department, management, and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on...

  • Service Manager

    4 weeks ago

    Ottawa, Canada Strongco Full time

    Province: Ontario Branch: Ottawa Employment Type: Full Time Number of Positions: 1 Share: August 1, 2023 Service ManagerSUMMARYThe Service Manager is responsible for the daily operations and management of the Service Department, management, and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on...

  • Service Manager

    4 days ago

    Ottawa, Canada Cintas Full time

    **Requisition Number**: 164731 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on...

  • Student: Information Management

    4 weeks ago

    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2023-07-11 **Reference Number** 24-968-STU-IM-03 **Job Category** Co-op **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario **Salary Range** Hourly Salary **Status** Term - 4 to 16 months **Language Requirement** BBB Imperative **Deadline** Work term**:Summer 2024** When to apply: February 1, 2023, to May...

  • Service Manager

    5 days ago

    Ottawa, Ontario, Canada JP Recruitment Full time

    A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region.You will be leading a team of service technicians and service call centre employees in a fast paced, high volume service center where quality, continuous improvement, customer and employee satisfaction are key objectives.You will be accountable...

  • Cook/manager

    4 weeks ago

    Ottawa, Canada Service Alimentaire Full time

    Preparation of food for students Administration of the site (orders, inventory, sales, salary..) Human ressources **Salary**: $18.50 per hour **Benefits**: - Dental care - Life insurance - On-site parking - Paid time off - Vision care Schedule: - 8 hour shift - Monday to Friday Work Location: In person Expected start date: 2023-09-11

  • Manager, Placement Services

    6 days ago

    Ottawa, Canada Alio Health Full time

    **Job Title: Manager, Placement Services** **Date: July, 20, 2023** **Location: Ottawa, ON** **Remote: Yes** **Business Unit: Health** **Department: Human Resources** Alio Health (Calian Patient Support Programs) has a terrific opportunity to join our growing and dynamic team! The **Manager, Placement Services** is responsible for the implementation,...

  • Adult Case Manager

    4 weeks ago

    Ottawa, Canada Service Coordination For Persons With Special Need Full time

    **Date posted** April 16, 2024 **Title** Case Manager, Adult Services **Status** Permanent **Salary Range** $ 54,400 - $ 68,800 **Closing Date** April 26, 2024 **Bilingualism** Bilingual Preferred Service Coordination for People with Developmental Disabilities (SCS) is a not-for-profit bilingual organization managed by a volunteer Board of...

  • IT Service Management Architect

    3 weeks ago

    Ottawa, Canada Talasoft Full time

    Talasoft is a dynamic and forward-thinking organization that is committed to delivering cutting-edge IT services. We are seeking an experienced IT Service Management Architect to join our team. If you're passionate about creating and optimizing IT service solutions, this is the perfect opportunity to make a significant impact and contribute to our company's...

  • IT Service Management Architect

    4 weeks ago

    Ottawa, Canada Talasoft Full time

    Talasoft is a dynamic and forward-thinking organization that is committed to delivering cutting-edge IT services. We are seeking an experienced IT Service Management Architect to join our team. If you're passionate about creating and optimizing IT service solutions, this is the perfect opportunity to make a significant impact and contribute to our company's...