Senior PAS Support Analyst

3 weeks ago

Calgary, Canada CGI Full time

Position Description:

We are currently searching for an enthusiastic candidate with at least 5 years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations to join our Energy Solutions business unit in Calgary. The Energy solutions business unit has 5 IP products: “PAS” (Production Accounting Solution), “RMS” (Royalty Management System), “PVR” (Production Volume Reporting), “LandMan” (Land & Asset Management) and enVision (O&G Financial Management). CGI is well known in the industry as a leader in the Energy field for providing custom tailored, high quality and high impact systems.

This position will work on our PAS team; the PAS product is very large, extremely complex and offers continued challenge to our Agile based Development team. As a member on the PAS Production Support team, you will be working with a team of business analysts, developers and subject matter experts supporting PAS clients, as well as performing quality assurance testing on development features and fixes. Communication and organizational skills are key to providing value added services to our customers. This position has very strong potential for career growth within CGI; the ideal candidate will be self-motivated and have a willingness to grow and develop their career within CGI.

Your future duties and responsibilities:

•The candidate will handle day to day support for our 40+ PAS clients, provide resolutions and escalate as necessary
•Perform analysis of clients’ complex issues
•Respond to user support requests by monitoring Jira and the Support Mailbox, triaging issues and communicating with clients as required
•Perform QA testing for new features, software fixes and prioritized JIRA’s
•Review Release notes and provide feedback to Technical writers
•Contribute to content for monthly User Group meetings
•Creating documentation as required
•Participate in development meetings with PAS team to review and assist with new development related to PAS business requirements
•Implementation of new properties and new clients
•Conducting internal and external demos
•Create and deliver training materials to clients
•Able to work independently and as part of a team
•Documenting processes and fixes

Required qualifications to be successful in this role:

•5+ years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations
•A good knowledge of the Oil & Gas domain
•Excellent interpersonal, oral and written communication skills
•Post-secondary education in a relevant discipline or equivalent work experience
•Eager and friendly and Client Focused
•Strong Microsoft office, excel and word skills

Attributes
•PAS or comparable production accounting system knowledge
•Able to multitask effectively
•Critical eye for detail
•Have excellent time management, task planning and prioritization skills
•Able to adapt quickly to changing requirements
•Able to work effectively with minimal supervision
•Ability to build strong relationships with team members
•Excellent written and verbal communications in English
•Problem solver, ability to think outside of the box
•Willingness to learn and grow
•Embrace emerging technology

Nice to Have
•Experience working in service desk support
•Experience working in an Agile Development environment
•Formal training and/or designation related to Business Analysis and/or Project Management
•CAPPA designation
•5+ years of experience in positions requiring analysis, documentation, and client interaction
•Training and/or designation related to business analysis techniques
•Familiar with database query tools – creating and running SQL scripts
•Experienced in using the following tools: SQL Developer, SharePoint and JIRA.

#LI-AP1

Skills:

Customer Service & Support English Production Accounting Training Delivery Jira PMI Project Management Prof SQL

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