Technical Writer

4 weeks ago

Mississauga, Canada The Cigna Group Full time

Are you a technical communicator that continuously seeks to innovate and improve product documentation and processes? Do you thrive on learning technologies in a fast-paced agile development environment?

ESC is looking for a highly-motivated and engaged Technical Writer to join our Application Delivery team; a self-starter committed to producing high-quality documentation that contributes to the overall success of our products. In this role, you will collaborate with multiple stakeholders and subject matter experts to obtain an in-depth understanding of our products and deliver documentation on projects across various technology domains.

Your technical aptitude and ability to research, combined with your solid writing skills and talent, will be key to creating engaging and easy to understand content. You’ll look for ways to maximize content reuse and streamline processes, while ensuring consistency across our documentation library. Your previous experience creating online content and desire to innovate will help us transition from our traditional PDF library toward a modern, online, documentation and user assistance infrastructure.

Key Responsibilities:

  • Develop and maintain technical and end-user documentation, including but not limited to user guides, release notes, detail design documents, and UX copy (labels and messages) for our in-house software applications

  • Follow established documentation quality assurance processes and style guidelines

  • Edit peer work for clarity and consistency across all customer-facing documentation

  • Coordinate with Translation Services to develop and maintain French documentation

  • Publish and distribute technical documents to appropriate channels within established timelines

  • Build an online repository of aids beyond our traditional documentation, such as knowledgebase articles, infographics, and videos

  • Continually seek opportunities to update your product knowledge, innovate documentation deliverables, and streamline processes

  • Quickly learn and adopt technology, tools, and processes in a fast-paced Agile environment

  • Actively participate in meetings and demos with a variety of technology and business stakeholders to obtain in-depth understanding of ESC’s products and features, and documentation requirements

  • Work independently with limited or no supervision to meet deadlines

  • Manage multiple streams of work with parallel deadlines

  • Collaborate with team members and contribute to discussions on innovative documentation delivery, standards, and styles

Qualifications

  • Certificate in Technical Writing or related experience, preferably in an IT/software development environment

  • Impeccable English writing, spelling, and grammar skills

  • Proficient in the following applications:

    • Adobe FrameMaker

    • Adobe Acrobat

    • Microsoft Word

    • SharePoint

  • Experience developing online help and knowledgebase articles preferred

  • Exceptional organizational, interpersonal, and communication skills

  • Effective time management and project prioritization skills, multi-tasking

  • Understanding of Agile development methodology

  • Experience using Confluence and JIRA preferred

  • Experience with DITA and XML-based authoring tools preferred

Considered Assets:

  • Bilingual (French and English)

  • Familiar with API documentation for REST APIs

  • Experience in health claims adjudication or health care insurance benefits

NOTE: Internal candidates should apply before March 15, 2024.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

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