Manager, Sales Operations

2 weeks ago

Laval, Canada Co-operators Full time

Company: CGIC 
Department: Service Center
Employment Type: Regular Full-Time 
Work Model: Hybrid 
Language: Bilingualism in English and French is required.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Manager, Sales Operations you will lead and manage our client relationship, management data and processes and implement sales technology to improve productivity. You will support the success of Sales Enablement and Operations by contributing to the strategic focus, execute initiatives to drive business goals and create an environment of collaboration, engagement and innovation.
 

How you will create impact:

Leading the development and implementation of process improvement initiatives, including executing sales technology solutions and developing automation of sales administration to promote sales growth.

Managing sales technology solutions and tracking progress to ensure the National Sales Distribution teams are utilizing efficient processes and resources.

Overseeing the development, creation and review of client and sales information activities to support change management initiatives and enhance the adoption of new deliverables.

Implementing technical solutions to improve client engagement and sales incentive plans to support operational goals and Sales Distribution strategies.

Coaching and developing your team, recruiting, and selecting talent, managing, and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

How you will succeed:

You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

You foster innovation and continuous improvement with a focus on client experience.

You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals. 

You successfully convey messages and demonstrate openness to exploring alternative points of view.

You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

To join our team:

You have two years of experience leading projects and teams, including experience in sales technology solutions, developing and implementing productivity metrics and optimizing efficiencies.

You have post-secondary education in Systems, Process Development or Client Experience.

You hold a personal insurance license from the Autorité des Marchés Financiers.

You have expert knowledge of change management strategies that maximize efficiencies and enhance sales team adoption.

You have working knowledge of Agile project methodology.

Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members. 

What you need to know:

You will travel occasionally

As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information. 

What's in it for you?

Training and development opportunities to grow your career. 

Flexible work options and paid time off to support your personal and family needs. 

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

Paid volunteer days to give back to your community. 

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

#IN-DNI

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