Director, Sales

4 days ago

Stony Plain, Canada CMH Heli-Skiing Full time
Year Round

Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens


Things that are important to us:

Safety as a cornerstone.

Share our passion – every day.

Always act with integrity .

We work as a team .

Aim for best .

Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world.

Working for a company that stands behind its mission, vision, and values.

An inclusive and rewarding company culture where employees are valued and supported.

Explore and work at a world-class mountain destination.

Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

Work with hospitality professionals that take pride in providing a high-end guest experience.

An opportunity to grow and learn in a work environment that promotes feedback and development.

Discounts with brand partners and on CMH merchandise.

Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit to learn more.
 

Position Title: Director, Sales & Business Development

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: VP, Global Sales

Location of Work: Banff, Alberta with remote travel expectations

Terms of Employment: Full-time, year-round

FLSA Status: Exempt

Number of Positions: 1

Direct Reports: 3

Date of Last Review: June 2024

Position Overview

Reporting to the VP, Global Sales, the Director, Sales & Business Development (furthermore referred to as (“The Director”) will be accountable for driving sales for CMH’s Heli-Skiing and Summer Adventures through direct, agency and travel trade channels. The Director will be responsible for leading the development of annual and ongoing sales planning, lead generation, reporting, strategies, promotions, and conversion of agency, wholesaler, and tour operator sales. The Director will also provide leadership and oversight of the Inside Sales team with the Manager, Inside Sales as a direct report. They will be responsible for collaborating with key CMH stakeholders to drive direct sales and revenue growth for the business.

This position will be the face of CMH to agencies, wholesalers and tour operators including; training and communication with on CMH’s behalf. The Director will be expected to actively identify and seek out new business leads for both the Summer and Heli-Skiing product. The Director will strive to ensure that sales targets and brand goals are achieved through the acquisition of new partners and the continued conversion of existing partners.

Essential Duties and Responsibilities

Work with the senior leadership to build a culture that prioritizes all aspects of safety, the best possible experience for our employees and guests, recognizes our responsibility to the communities and mountain environment we are so privileged to operate in, and achieves leading financial results. Help develop and implement strategic goals and objectives aligned with the overall CMH business strategy.  Develops and implements key performance objectives to meet business and guest expectations and optimize employee productivity in line with business growth. Plan and participate in meetings with key leadership and project teams as and when necessary and provides necessary inputs for the timely completion of tasks.  New Business Acquisition from sourcing, approaching, and closing new business opportunities within the travel trade market. Lead the design and implementation of a multi-year Summer Adventures business plan. Create leads from your own prospecting efforts, leveraging contacts, social media platforms to identify prospects. Creating and conducting presentations and training regularly, both in-person and remote, to new prospects and existing partners. Attending travel trade shows and networking events to promote the brand. Refine the CMH offer and evolve tactics to conduct analysis to support critical business decisions based on data and facts. Ability to handle a large portfolio of travel trade partners, ensuring they all feel supported and are achieving their goals. Organize and stick to a call plan, ensuring agents are contacted regularly, as required. Participate in the strategic process to ensure that CMH has the right products and packages to fill key periods and target markets. Lead, coach, and manage direct reports to meet weekly, monthly, and annual sales targets. Support and oversee process changes and automation in the sales function, including improvements to reservation platform. Support escalations and challenging situations with guests and team members. Partner in the brand development process creating timelines and key analytical and decision-making requirements for business improvements. Work closely with the VP, Global Sales to improve business processes and selling tools. Daily data input into Microsoft CRM to track lead generation effort. Ensure spending is in line with the sales budget. Represent CMH as a brand ambassador in a professional, energetic manner. Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans. Help develop and support implementation of OHS, sustainability, and DEI initiatives. Train, participate in and provide support, as required, during emergency response situations. Support guests and employees in the field program during area visits, as needed. 

Minimum Qualifications

Bachelor’s degree in a related field. Valid driver’s license with clean driver’s abstract. Minimum 5 years’ experience in a Business Development leadership role in the luxury, transportation, ski/ride resort, hospitality, or tourism industry. Strong working knowledge of Microsoft Office & database systems required. Experience with CRM and booking/reservation software.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving. Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders. Is organized with clear attention-to-detail, with strategic planning skills and abilities. Able to communicate at a high level in a clear, effective, and timely manner. Proven ability to maintain confidentiality and professional working relationships with peers. Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms. Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities. Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role. Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.

Working Conditions

Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a regular basis. This position requires you to work on evenings, weekends, and holidays based on the needs of the business. This position will require frequent travel to CMH areas, as well as other business-related travel. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Travel Requirements

This position will require travel at various times throughout the year. The successful candidate should expect to travel 25% of their time.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.

Benefits and Perks:

Health and dental benefits. Group Savings Plan. Flex Time Off. Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**

  • Manager, Inside Sales

    2 weeks ago

    Stony Plain, Canada CMH Heli-Skiing Full time

    Year Round Why join CMH?  We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH...

  • Canadian Safety Director

    4 weeks ago

    Stony Plain, Canada Railserve, Canada Full time

    Railserve, Canada Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. The Canadian Safety Director is responsible for leading...

  • Canadian Safety Director

    5 days ago

    Stony Plain, Canada Railserve, Canada Full time

    Railserve, Canada Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. The Canadian Safety Director is responsible for...

  • Canadian Safety Director

    5 days ago

    Stony Plain, Canada Railserve, Canada Full time

    Railserve, Canada Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. The Canadian Safety Director is responsible for...

  • Business Development Manager

    4 weeks ago

    Stony Plain, Canada Logistec Full time

    Overview: At **American Process Group (APG),** our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions. The Business Development Manager plans and executes sales...

  • Business Development Manager

    2 weeks ago

    Stony Plain, Canada Sanexen Full time

    OverviewAt American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our...

  • Business Development Manager

    4 weeks ago

    Stony Plain, Canada Sanexen Full time

    OverviewAt American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our...

  • Business Development Manager

    3 weeks ago

    Stony Plain, Canada American Process Group Full time

    At American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our customers,...

  • Business Development Manager

    3 weeks ago

    Stony Plain, Canada American Process Group Full time

    At American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our customers,...

  • Business Development Manager

    3 weeks ago

    stony plain, Canada American Process Group Full time

    At American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our customers,...

  • Business Development Manager

    3 weeks ago

    Stony Plain, Canada American Process Group Full time

    At American Process Group (APG) , our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions. APG exists to solve the critical residuals issues facing our customers,...

  • Business Development Manager

    3 weeks ago

    Stony Plain, Canada American Process Group Full time

    At American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our customers,...

  • Business Development Manager

    1 day ago

    Stony Plain, Canada American Process Group Full time

    At American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our customers,...

  • Business Development Manager

    6 days ago

    Stony Plain, Canada American Process Group Full time

    At American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our customers,...

  • Business Development Manager

    1 week ago

    Stony Plain, Canada American Process Group Full time

    At American Process Group (APG), our mission is clear: To provide innovative environmental solutions to help customers and communities manage their residuals and wastewater for a cleaner future. We approach each of our customers with fresh eyes to develop customized, unique solutions.APG exists to solve the critical residuals issues facing our customers,...

  • Produce District Manager

    4 weeks ago

    Stony Plain, Canada Freson Market LtdFreson Bros. Full time

    **Qualifications**: - 3+ years of experience in retail store operation and management - Strong business acumen: - Strategic thinking - Decision making - Conflict resolution - Emotional intelligence - Financial Literacy - Entrepreneurial Spirit - Exceptional interpersonal and communication skills - Able to work independently and within teams - Ability to...

  • Deli Specialist

    4 weeks ago

    Stony Plain, Canada Freson Market LtdFreson Bros. Full time

    **Qualifications**: - 3+ years of experience in restaurant or food-retail store operation and management - Exceptional interpersonal and communication skills - Able to work independently and within teams - Ability to balance multiple projects and work in a fast-paced environment - Proficiency in Microsoft Office and Google Suite - Ability to work in-office...

  • Culinary Specialist

    4 weeks ago

    Stony Plain, Canada Freson Market LtdFreson Bros. Full time

    **Qualifications**: - 3+ years of experience in restaurant or food-retail store operation and management - Exceptional interpersonal and communication skills - Able to work independently and within teams - Ability to balance multiple projects and work in a fast-paced environment - Proficiency in Microsoft Office and Google Suite - Ability to work in-office...

  • District Meat Supervisor

    1 week ago

    Stony Plain, Canada Freson Market LtdFreson Bros. Full time

    **Qualifications**: - 5+ years of experience in butcher shop operation and management - Extensive knowledge of butchery skills is required - A history of meeting financial objectives, company standards, and targets as a team leader - Exceptional interpersonal and communication skills - Able to work independently and within teams - A passion for leading and...

  • Produce District Manager

    2 weeks ago

    Stony Plain, Canada Freson Market LtdFreson Bros. Full time

    Qualifications: 3+ years of experience in retail store operation and management Strong business acumen: Strategic thinking Decision making Conflict resolution Emotional intelligence Financial Literacy Entrepreneurial Spirit Exceptional interpersonal and communication skills Able to work independently and within teams Ability to balance multiple projects and...