Assistant Manager, Member Services

2 weeks ago

Calgary, Canada Alberta Motor Association Full time

AMA

WE ARE LOOKING FOR A FORWARD-thinking, 

FORWARD-doing LEADER.

Posted: 2024-05-13

Closing: Until Filled

Location: Calgary Main

You’re like the Golden Gate bridge; your talents span across many miles and you provide strength, support and guidance to those around you. You ensure everyone is going in the right direction and enjoying the experience along the way. You take a vision and bring it to life with your passion, mentorship and performance abilities. Traffic or roadblocks aren’t a problem - you zone in on issues and address them so we can get back to business.

This position has the primary responsibility to work in close collaboration with the Manager, Member Services to support execution of Membership and Travel sales, service and strategic plans while supporting the associations overarching strategic direction. This position supports operational performance that ensures member satisfaction growth and retention, business unit sale growth and to ensure financial processes and controls are in place to protect our member and association.

WHAT MOVES YOU

You have relentless energy and spirit and know what it takes to drive a successful business.  You pride yourself on your strong leadership skills, enjoy motivating your team and helping them discover their inner greatness.  You understand that vision isn’t just about seeing the future – it’s about understanding what it takes to get there. Your secret weapons are your charisma and personal presence. When you speak, people listen.  You are the unofficial company cheerleader, enthusiastically embracing the values, vision and culture of our organization.  You love coming up with innovative sales strategies that lead to exceptional results. You’re both a right- and left-brained thinker. Your innovative side is balanced by your quantitative analytical abilities. You have a love for learning and education — not just for others, but also for yourself.

WHAT YOU’LL DO

Report to the Manager, Member Services. You'll oversee the day-to-day retail centre operations of the Member Services department including Travel and Registries. You’ll support the implementation of Member Services strategies, policies and processes while supporting the Association’s overarching strategic direction. You’ll be responsible for maintaining operational processes that support member satisfaction, growth and retention, business unit sales and cost controls.  You’ll also play a key role in ensuring the operation adheres to financial protocols to protect our members and the association. As a leader and a role model, you’ll show your team what it means to Treat You Like Family & Friends (TYLF), a staple of AMA’s culture and values. Lead the charge in maximizing member engagement – because you understand that our members mean everything to us. Ensure that operational excellence is a top priority by overseeing initiatives that will increase our effectiveness, efficiency, and profitability. And of course, that we’re making the best use of our resources.

WHAT YOU’VE DONE

You have a high school diploma. You have at least 3 years of sales and customer service experience. Supervisory or management experience is an asset. Retail travel and/or registry experience is an asset. You “get” people and know what it takes to create a great experience for your team and for members.  You know all the ins and outs of how to be extremely organized and capable of tracking, managing, and resolving issues effectively in a fast-paced environment. Above all … you have a strong history of results … a history of making a product you've worked on, a service you've provided, or a company you've worked for; better, stronger, more loved and more purchased. You will be able to pass a Canadian Criminal Record Check.

WHAT YOU'LL GET 

Competitive salary. Flexible benefits. Great AMA discounts. Unlimited learning opportunities. Paid vacation and Me Day.

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