Sr Manager, Vendor Management

3 weeks ago

Toronto, Canada CIBC Full time

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. 

À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font. 

Pour en savoir plus sur la Banque CIBC, visitez le site .

What You'll Be Doing:

The Senior Vendor Manager will be part of the Contact Centre Vendor Management team and will be responsible for building and managing relationships with core suppliers who supply the Contact Centres with workforce augmentation services ensuring they meet or exceed their contractual obligations.

As a Senior Vendor Manager, you will play a key leadership role in building and evolving the vendor management discipline within the Contact Centres and managing all aspects of the vendor relationship. You will support and manage the delivery of vendor services on behalf of Telephone Banking, Performance Audit and Quality Monitoring. You will be viewed as an expert in the vendor relationship and will be responsible for managing the vendor contract and amendments. You will actively monitor, report and manage the vendor performance, oversee the vendor financials and invoicing process and lead regular governance meetings. You will work with the vendor and key partners on issue discovery and resolution as well as drive positive change by articulating clear deliverables and driving successful change management.

How you’ll succeed

Problem solving - Proactively identify strategic opportunities and support the development of end-to-end client journey strategies for clients that need support or advice from CIBC. Lead a cross-functional team in diagnosing current state gaps, performing comprehensive analysis of potential opportunities, and preparing and presenting compelling strategic recommendations that have measurable impact. Partnership and Collaboration – Passionate about working in diverse teams and using strategic influencing skills to drive the collective success of the group. Partner and collaborate with individuals across several departments through agile sprints to meet requirements and definition of done. Identify, prioritize, and influence product backlog items to improve the client experience by innovating the client journey. Research and Due Diligence – Perform research to evaluate potential opportunities and ensure the team has robust competitive intelligence and strong awareness of trends, industry developments, client needs and regulatory changes. Assist with due diligence and project management on strategic initiatives. Organization and Analysis: High degree of initiative, self-organization, and self-management skills combined with strong ability to review data and conduct analysis. Stakeholder Management: Ability to establish and maintain stakeholder and sponsor relationships with internal partners and third party service providers.

Who You Are

You demonstrate experience in vendor management with at least 5+ years experience; managing key strategic suppliers with total contract value exceeding $30MM+. You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

Ce que la Banque CIBC vous offre

À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions en tant qu’employé, nous nous efforçons de créer des occasions qui vous permettront d’exploiter votre potentiel. Notre objectif est de vous offrir une carrière, pas uniquement un chèque de paie.

Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant un salaire concurrentiel, une rémunération au rendement, des avantages bancaires, l’adhésion à un programme d’avantages sociaux*, à un régime de retraite à prestations déterminées* et à un régime d’achat d’actions par les employés, des vacances, du soutien pour votre bien-être et Créateur de moments, notre programme social de reconnaissance basé sur des points.

Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.

Nous favorisons une culture qui encourage l’expression de vos ambitions au moyen d’initiatives comme la journée Raison d’être, une journée de congé payé dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement.

* Sous réserve des modalités du régime et du programme

Ce que vous devez savoir

La Banque CIBC s’est engagée à créer un milieu de travail intégrateur où tous les membres de l’équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d’un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d’une solution d’adaptation, écrivez à .

Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s’il y a lieu, détenir un permis de travail ou d’études valide.

Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d’autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d’en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l’occasion d’en apprendre davantage sur nous.

Lieu de travail

Toronto-81 Bay, 18th Floor

​

​ Type d’emploi

Permanent

Heures de travail hebdomadaires

37.5

Compétences

Gestion de la relation clientèle, Gestion du rendement des contrats, Gestion d’équipe, Négociations de contrat d'achat, Pensée analytique, Processus budgétaires, Rapports de gestion, Relations avec les fournisseurs, Services d'approvisionnement, Services d'entreprise

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