Onsite Customer Service Agent Waterloo
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Deliver customer service onsite in Waterloo using empathy and problem-solving skills. Support customers through high-volume calls at Teleperformance’s Waterloo office.
Teleperformance seeks Customer Service Agents to clarify requirements, provide appropriate resolutions, and create high customer satisfaction. You will use decision-support tools, document interactions, and follow client policies, procedures, and industry compliances. The position is regular, full-time, onsite.
Key Responsibilities:
- Answer an average of 100 or more calls
- Clarify requirements and provide appropriate customer resolutions
- Listen attentively and demonstrate empathy
- Offer solutions and maximize cross-selling opportunities
- Track information in the call tracking database
Requirements:
- High school diploma or equivalent required
- Minimum two years of customer service experience
- English proficiency and telephone etiquette
- Computer literacy and Microsoft Office or Google Suite competence
- Availability for full-time onsite work in Waterloo
Use customer care, communication, and resolution skills as a full-time onsite Customer Service Agent at Teleperformance Waterloo.
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