Customer Success Manager
7 days ago
Why consider this job opportunity: Opportunity for career advancement and growth within the organization Work in a dynamic and fast-paced environment Collaborate with a variety of stakeholders across multiple industries Contribute to customer success and event excellence Inclusive workplace culture focused on communication and trust Recognized as a 2024 Global Most Loved Workplace and a top workplace for LGBTQ+ employees What to Expect (Job Responsibilities): Act as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts Facilitate renewal conversations, contract negotiations, and upsell opportunities to drive account growthDevelop and implement customer-specific account plans to achieve quarterly targets Onboard new customers and support their events on the platform Advocate for customer needs and collaborate with internal teams to enhance the product and service offerings What is Required (Qualifications): 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization Proven experience in managing the full renewal process, including negotiations and contracting Excellent written and verbal communication skills, with a strong emphasis on conversational interactions Highly organized and detail-oriented, capable of managing multiple priorities Strong ability to build trust and rapport with customers and internal teams How to Stand Out (Preferred Qualifications): Experience managing customers with diverse use cases within the events industry Proactive approach to increasing customer satisfaction and deepening relationships Demonstrated success in meeting quarterly goals and metrics Strong cross-team coordination and project management skills Interest in contributing to the improvement and scaling of customer success functions #EventTechnology #CustomerSuccess #CareerGrowth #InclusiveWorkplace #SaaS We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
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Customer Success Manager
1 week ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
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Customer Success Manager
3 weeks ago
Toronto, Canada Klir Full timeJoin to apply for the Customer Success Manager role at Klir We are hiring to make water better! Our mission is to Make Water Better by connecting data, workflows, and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow, and reuse into one connected view. We are looking for a Customer Success Manager...
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Customer Success Manager
4 weeks ago
Toronto, Canada Klir Full timeJoin to apply for the Customer Success Manager role at Klir We are hiring to make water better! Our mission is to Make Water Better by connecting data, workflows, and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow, and reuse into one connected view. We are looking for a Customer Success Manager...
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Customer Success Manager
4 hours ago
Toronto, Canada SysAid Technologies Full timeAt SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally. We are seeking a...
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Customer Success Manager
7 days ago
Toronto, Canada Darktrace Ltd Full time###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential...
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Customer Success Manager
2 weeks ago
Toronto, Canada Darktrace Ltd Full time###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101216Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
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Customer Success Manager
2 weeks ago
Toronto, Canada Darktrace Ltd Full time###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101216Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
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Manager of Customer Success
3 hours ago
Toronto, Ontario, Canada Feroot Security Full timeAs a Manager of Customer Success, you will lead and inspire a team of Customer Success Engineers managing a proactive, customer-results-focused Customer Success motion. You will be responsible for guiding the team, anticipating customer needs, driving measurable outcomes, and delivering consistent value across the customer lifecycle.You will act as a people...
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Customer Success Manager
2 weeks ago
Toronto, Canada Bettermode Full time**About us** At **Bettermode**, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs. Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano,...
