Customer Success Manager

**About us**

At **Bettermode**, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs.

Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano, we’re proud to connect millions of end-users daily (check our Showcase page ).

Join us as we continue building tools that redefine customer engagement

**Benefits**

At Bettermode, we believe in empowering our team to thrive both professionally and personally. We offer competitive compensation packages designed to reflect your expertise and impact, alongside comprehensive **health benefits for you and your family**.

Our flexible work policies include **unlimited vacation days** and adaptable schedules, allowing you to balance work and life effectively. We foster a culture of ownership and autonomy, giving you the freedom to shape how we scale and succeed.

As a **globally diverse team**, we’ve crafted a collaborative environment where everyone is supported to do their best work.

**About this role**

**Employment Type**: Full-time

**Location**: Global

**Location type**: Remote or Hybrid for GTA and Toronto residents

**Timezone**: Eastern Standard Time

As a Customer Success Manager (CSM) at Bettermode, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes and experience sustained success with our platform. Reporting directly to the Customer Experience Director, you will act as a trusted advisor to our clients, fostering long-term relationships that drive revenue longevity and customer satisfaction. Your expertise in relationship-building, strategic account management, and enterprise-grade customer engagement will contribute to Bettermode’s growth and success.

**Responsibilities**
- **Customer Relationship Management**:

- Build and nurture trusted, long-term relationships with enterprise-grade prospects and existing customers.
- Serve as the primary point of contact for a portfolio of accounts, ensuring consistent communication and alignment with customer goals.
- **Strategic Account Management**:

- Develop tailored success plans to align Bettermode’s platform capabilities with the customer’s business objectives.
- Collaborate with cross-functional teams (e.g., Sales, Product, and Support) to provide a seamless customer experience.
- **Retention and Growth**:

- Identify opportunities for upselling, cross-selling, and expanding account value through ongoing customer engagement.
- Proactively address churn risks by anticipating challenges and delivering solutions that enhance customer satisfaction.
- **Customer Advocacy**:

- Act as a voice of the customer, sharing feedback and insights with internal teams to drive product and process improvements.
- Work with customers to create case studies, testimonials, and success stories that highlight the impact of Bettermode’s platform.
- **Performance Metrics**:

- Monitor and report on customer health, engagement, and success metrics to ensure alignment with revenue and retention goals.
- Drive initiatives to meet or exceed quarterly and annual retention and growth targets.

**What You Bring to the Team**
- Proven experience in a Customer Success Manager, Account Manager, or similar role, ideally with enterprise-grade customers.
- Exceptional interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
- Strong understanding of SaaS platforms, customer success methodologies, and enterprise customer needs.
- Demonstrated ability to drive retention, growth, and revenue longevity through strategic relationship management.
- Analytical mindset with experience using data to inform decision-making and measure success.
- Self-starter with a proactive approach to problem-solving and a passion for delivering exceptional customer experiences.
- Knowledge of GraphQL APIs, webhooks, and SSO (OAuth2, SAML, JWT) or the desire to learn these items is a must.

**Commitment to Diversity