B2B SaaS Account Manager

3 weeks ago


Vancouver, Canada Scoop Robotix Full time
We are looking for a tech & business savvy, detail-oriented and energetic B2B SaaS Client Accounts Growth Manager (CAGM) to join our team. In this role you will gain detailed knowledge of our Scoop mobile-work Process Management and Automation platform (mPMA) as well as our associated GLOO and LOOXY technologies. In this role you will be responsible for building strong relationships with Scoop customers, understanding their business objectives and ensuring they are deriving maximum value from Scoop suite of products and services. Working closely with our team of Customer Success Managers (CSMs) you will identify opportunities to provide additional value. You will also be responsible for scheduling regular business reviews with customers and ensuring successful renewals and upgrades. Scoop Robotix is a rapidly expanding organization at the intersection of growing SaaS and renewable industries. As such this position offers multiple avenues towards skills development and leadership opportunities.

RESPONSIBILITIES

Focused on supporting our growing community of customers after they have completed initial Onboarding and Launch.
Working with assigned CSMs, regularly analyze customer accounts, identify improvement opportunities and outreach to propose and implement such improvements.
Handle all outreach and communication related to account renewals, upgrades, downgrades and cancellations.
Lead and facilitate regular business review meetings with a variety of stakeholders from field technicians and project managers to senior executives and C-suite leaders.

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