Account Manager

Overview Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. About the Role As the Dental Partnership Account Manager at Henry Schein One (HSOne), you will oversee our national HS1 x HSD partnership, driving operational alignment, execution excellence, and measurable commercial growth. You will be the key liaison across field teams, leadership, marketing, product, billing, support, and operations, ensuring the partnership becomes one of HSOne’s largest and most predictable lead engines. This role offers a unique opportunity to lead strategic initiatives, influence cross-functional teams, and deliver results that directly impact business growth. Key Responsibilities Partnership Leadership & Cross-Functional Coordination – Lead and coordinate strategic and operational workstreams across HSOne and HSD, ensuring clarity, accountability, and alignment Partnership Leadership & Cross-Functional Coordination – Manage steering committees, executive syncs, regional leadership sessions, and field-facing engagements Partnership Leadership & Cross-Functional Coordination – Serve as the primary point of contact to ensure seamless collaboration across teams Performance Reporting & Analytics – Own partnership reporting, including lead generation, demo progression, closed-won performance, time-to-close, conversion rates, closed-lost analysis, and FSC insights Performance Reporting & Analytics – Deliver weekly, monthly, and quarterly reports with actionable insights for leadership decision-making Communication & Field Enablement – Develop and manage internal and external communications related to the HS1 x HSD partnership Communication & Field Enablement – Create high-quality presentations, QBR materials, FSC workshops, enablement collateral, leave-behinds, promotional sheets, and program updates Communication & Field Enablement – Own the national Dentrix True-Up program, including communications, usage tracking, customer resolution coordination, and escalations Communication & Field Enablement – Integrate True-Up outcomes into overall performance dashboards and partnership reporting Qualifications Bachelor’s degree in Business, Communications, Marketing, or a related field required; MBA or equivalent postgraduate education is a plus 3+ years of professional experience in account management, partnerships, customer success, or commercial operations Experience managing strategic partnerships or revenue-impacting programs Strong analytical and problem-solving skills, with the ability to interpret lead metrics, conversion data, and commercial performance trends Excellent communication, presentation, and facilitation skills; comfortable engaging with senior stakeholders Ability to collaborate cross-functionally, lead initiatives, and manage multiple priorities in a fast-paced environment Proficiency with CRM tools (HubSpot or equivalent), reporting, and metrics analysis Understanding of SaaS, dental PMS products, or dental industry workflows is a plus High degree of professionalism, organization, and attention to detail We strive to make our process as simple as possible while still providing opportunities for us to learn about each other. Interview Process Intro/screening call with our Recruitment Team Short online behavioral and cognitive assessment via the Predictive Index Virtual Interview with Hiring Manager Onsite panel technical interview At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection. Compensation and Benefits The posted range for this position is between CAD 88,500 and CAD 107,450 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc. Our benefits also include: 3% RRSP matching 3-week paid vacation, growing upto 5 weeks with tenure #J-18808-Ljbffr