VP, Customer Operations

3 weeks ago


Canada Orderful Full time

Get AI-powered advice on this job and more exclusive features. Help Us Revolutionize Global Trade at Orderful Orderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We’re Series B and among the fastest-growing in supply‑chain tech, with 2× YoY growth. We’re hiring a VP, Customer Operations to build the post‑sales engine that gets customers live in days, scales to thousands of partners, and delivers a world‑class experience. Our culture is high‑ownership, high‑tempo, and low‑ego – we iterate quickly, care deeply about customers and teammates, and love turning manual operations into products. If that sounds like you, let’s talk. The Opportunity You’ll Own The Full Post‑sales Experience – From Setup And Integration Through Testing, And Support. Your Mission Is To Turn Today’s Onboarding And Support Process Into a Scalable, Automated, And Customer‑delighting Engine. In The Next 12–18 Months We Must Cut onboarding time dramatically (e.g., go‑live in hours and days, not months). Scale throughput (100s customer go‑lives in a month in a repeatable manner). Improve core economics (bring services payback ≤ 12 months). Enable revenue teams to improve retention (GDR toward 95%, NRR ≥ 110%). Manage a network of 3rd party partners to help customers test and go‑live with trading partners (100% testing through outsourced vendors, testing complete in days). Deliver customer delight through a support team by delivering industry‑leading support (time to first response



  • Canada Orderful Full time

    Help Us Revolutionize Global Trade at Orderful Orderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We’re Series B and among the fastest-growing in supply-chain tech, with 2× YoY growth. We’re hiring a VP, Customer Operations to build...


  • Canada Orderful Full time

    Help Us Revolutionize Global Trade at Orderful Orderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We’re Series B and among the fastest-growing in supply-chain tech, with 2× YoY growth. We’re hiring a VP, Customer Operations to build...


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