Workers' Compensation Coordinator

Workers’ Compensation Coordinator TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. About the Role Employees may be absent from work for many reasons – including illness, injury, or extended health-related leave. TELUS Health’s Absence Management program helps employers manage these absences strategically by reducing costs, improving administrative efficiency, and providing meaningful support to employees, all with the goal of a safe and sustainable return to health and productivity. What You’ll Do Provide administrative and operational support to Workers’ Compensation Case Managers Coordinate the timely flow of information between Claims Management Coordinators and Case Managers Attach and manage incoming documentation using the Kofax system Process invoices within Kofax and the Abiliti Case Management System Communicate with provincial workers’ compensation boards to obtain claim-related information Conduct telephonic claim intake and communicate directly with clients Open, sort, scan, and electronically file incoming mail Collaborate with team members to meet service level agreements and productivity targets Ensure accuracy, confidentiality, and compliance in all claim-related activities What You Bring Paralegal licence with the Law Society of Ontario , in good standing (required) Post‑secondary education in health management, absence management, or disability management (asset) Coursework or education in one or more of the following areas is preferred: Workers’ compensation Health & safety Medical terminology Disability management Insurance Return‑to‑work or rehabilitation programs Strong interpersonal, assessment, and problem‑solving skills Experience in a front‑line customer support or client‑facing role Excellent written and verbal communication skills Exceptional attention to detail and ability to manage multiple priorities Why TELUS Health At TELUS Health, we are committed to creating an inclusive, purpose‑driven workplace where your contributions make a real impact — not only for our clients, but for the lives of employees navigating health challenges every day. A bit about us We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Additional Information Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. #J-18808-Ljbffr