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Customer Service Representative

2 months ago

Simcoe, Canada Chartright Air Group Full time

Who we are:

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.


Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience. For over 35 years, we’ve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being safe, customer-driven, respectful, and transparent.


Why Chartright:

  • Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industry
  • You will be an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer service
  • Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements
  • Enjoy unparalleled opportunities for personal and professional advancement


The Role:

We are seeking a Customer Service Representative (CSR) for a temporary one year position.

The Customer Service Representative (CSR) contributes to delivering a consistent, superior customer experience for our internal and external FBO customers. The CSR will handle a wide range of customer service and administrative tasks at our growing Fixed Base Operation (FBO) in Lake Simcoe as well as assists the Kitchener-Waterloo (YKF) based FBO for billing overflow. You will be a key player in supporting our growth and contributing to our continued success by elevating our already exceptional customer service.


What you will do:

  • Deliver a range of customer service activities including greeting guests and visitors, arranging and dispatching travel-related services and assisting customers to access and deboard aircraft
  • Support communications related to aircraft arrival and departure times, corresponding with team members including the flight crew to ensure FBO awareness of flight status and any challenges
  • Conduct core administrative activities including customer folio preparation as well as invoicing and processing payments
  • Contribute to maintaining a clean and professional FBO operation
  • Collaborate with internal team members with projects or tasks as needed to contribute to an overall smooth-running operation


What you bring:

  • You have post-secondary education ideally a diploma/degree in business combined with a minimum 2+ years’ customer service experience in a busy, customer-focused environment; we’ll consider an equivalent combination of education and experience.
  • Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail
  • A customer-focused approach with ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it
  • Solid, effective verbal, written and interpersonal communication skills
  • Strong judgment combined with effective problem-solving skills
  • Collaboration skills enabling you to work effectively with team members across functions
  • A proactive, ‘can-do”, positive approach combined with a strong results-orientation
  • Ability to be balanced, focused and remain customer focused in a busy, dynamic environment
  • Proficiency in MS Office, able to quickly leverage internal systems and processes


We will consider an equivalent combination of education and experience.


Join us and let’s shape the future of aviation together

Vacancies are normally posted internally; Internal, qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.