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Business Systems Specialist

1 month ago

Canada Thrive Internet Marketing Agency Full time

Thrive Internet Marketing Agency is a full-service digital marketing agency headquartered in Arlington, Texas, with a talented team of around 180 members, known as "Thrivers," from 10 countries worldwide. Founded by Matt Bowman in 2005, Thrive has earned a strong reputation for sustainable, strategic growth by prioritizing relationships and results for our clients.

Our Core Values shape a culture where team members thrive, and clients succeed. Recognized as an industry leader by Google, AI search platforms, our clients, and word of mouth, Thrive has earned a spot on the INC 5000 list for seven consecutive years. Matt continues to drive the vision and shape our exceptional culture, while our president, Josiah Wiles, leads us toward even greater success.

About the Role

We are seeking a highly skilled and experienced Business Systems Specialist to join our dynamic team. As a Business Systems Specialist, you will play a pivotal role in managing various business systems and ensuring the seamless flow of information across our organization. Your expertise will be critical in maintaining the security and efficiency of our systems, as well as streamlining processes to enhance productivity.

What is a Business Systems Specialist at Thrive?

A Business Systems Specialist reports to a Business Systems Manager. Our Business Systems Specialists are responsible for managing and optimizing various business systems within an organization to ensure the smooth flow of information and efficient operations. Their primary role involves working on the implementation, customization, and maintenance of software and tools used to support different business functions.

  • Project Management Software
  • Administer and maintain the company's Project Management platform, including user management, project setup, and workflow configurations.
  • Collaborate with cross-functional teams to optimize project management processes and enhance team productivity.
  • Database Management:
  • Maintain and update databases containing client information, project details, and employee records.
  • Ensure data accuracy, integrity, and confidentiality.
  • Industry Standards and Best Practices:
  • Stay up-to-date with the latest industry trends and standards related to Revenue Operations, IT, and Operations.
  • Implement industry best practices for optimizing business systems and processes.

Key Responsibilities:

CRM and Invoicing Software:

  • Manage and customize our CRM and Invoicing software to meet the organization's specific needs.
  • Provide training and support to team members on utilizing these tools effectively.

Workflow Management Experience:

  • Able to ensure all processes across several departments work to achieve the same results
  • Demonstrable experience in developing workflows and ensuring that the employee experience is productive, direct, easy-to-understand, and efficient at all levels of the organization.

Automation Development:

  • Write and implement automations using tools such as IFTTT, Zapier, Make.com, and various other scripts to streamline repetitive tasks and improve workflow efficiency.

Database Management:

  • Maintain and update databases containing client information, project details, and employee records.
  • Ensure data accuracy, integrity, and confidentiality.

Project Management Software

  • Administer and maintain the company's Project Management platform, including user management, project setup, and workflow configurations.
  • Collaborate with cross-functional teams to optimize project management processes and enhance team productivity.

Industry Standards and Best Practices:

  • Stay up-to-date with the latest industry trends and standards related to Revenue Operations, IT, and Operations.
  • Implement industry best practices for optimizing business systems and processes.

Technical Requirements:

Reliable, fast internet connection and a dependable computer setup.

You Could Be a Great Fit for This Role If You Have:

1) A Bachelor's degree or equivalent experience in fields such as Marketing, Information Systems, or related areas.

2) Signature Thriver Traits :

  • Strong analytical skills with the ability to interpret data and draw actionable insights.
  • Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical team members.
  • Ability to work collaboratively in cross-functional teams and adapt to a fast-paced and evolving environment.
  • Creative problem-solving skills and a proactive attitude towards overcoming challenges.
  • Strong project management and organizational skills and the ability to manage multiple tasks simultaneously.

3) Thrive's Core Values

  • Gratitude: We lead with an attitude of thankfulness and humility and find ways to express our gratitude to those around us every day. We embrace giving back, impacting the world for a greater good.
  • Ownership: We take personal responsibility for our actions and commit to responsible stewardship over company and client resources. We apologize when we make mistakes and work to make things right. We can do hard things.
  • Respect: We operate with positive assumptions and give the benefit of the doubt, choosing to see the best in ourselves and others. We will respect others at all times and refrain from gossip or reacting with anger.
  • Work Ethic: We give our best effort and have high-performance expectations. We are organized, proactive, and work with a sense of urgency. We emphasize a work-life balance where we work hard during business hours but prioritize our time off for our own well-being.
  • Think Bigger: We strive for continuous improvement and believe that better never stops We don't take the easy way out. We embrace change, adapt, and overcome.
  • Honesty: We seek to build trust and mutual respect by acting with integrity and doing the right thing no matter how difficult.

Thrive's Commitment to You:

  • Remote Work and Flexibility : We value work-life balance and embrace remote work.
  • Growth and Development : We support continuous professional growth through learning opportunities.
  • Collaborative Culture : We foster a team environment that values creativity and diverse perspectives.
  • Entrepreneurial Spirit : We encourage innovation and ownership in your role.
  • Recognition and Rewards : We recognize and celebrate outstanding contributions.
  • Global Expansion : Grow with us as we expand across South Africa, India, the Philippines, India, Canada, and the U.S.

Comprehensive Benefits :

  • Competitive compensation
  • Company bonuses
  • Generous paid time off
  • Health benefits for U.S. Thrivers and stipends for global Thrivers
  • Remote work stipends for setting up your workspace
  • Parental leave
  • Charity matching program
  • 401k with a 3% match for U.S. Thrivers
  • An exceptional culture and much more

Check out our website: thriveagency.com

Our Interview Process:

We follow a multi-step interview process that allows you to get to know us as we get to know you. We believe in a thorough approach to ensure a good fit for everyone involved.

We're excited to hear from you and hope you'll find many compelling reasons to apply