Customer Solutions Manager
2 weeks ago
Overview As an Amazon Web Services (AWS) Customer Solutions Manager, you will guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams work together to deliver outcomes for the customer. You will partner with customers, leveraging your experience with large-scale cloud transformations, and shepherd them through the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, manage cadence by leading reporting and tracking functions, and own the execution of education plans, roadmap-to-business-outcome alignments, Executive Briefing Sessions, go-live events, and transitions. You are encouraged to think big, invent, and take ownership of customer challenges. You will proactively help solve customer challenges through new ideas, tools, and mechanisms. Responsibilities Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities Deliver complex technical projects and migration initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies) Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems Implement and define effective change management approaches to drive successful cloud journeys Work cross-functionally with AWS service teams to address critical customer requirements Proactively mitigate adoption risks and track realization of customer business cases Share best practices and thought leadership in public forums to advance the cloud ecosystem Qualifications 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 5+ years of work in enterprise IT, either as a vendor, consultant, or with prior experience managing technical programs Bachelor\'s degree in Science, Technology, Engineering, Math, or a related field Experience working in enterprise IT, either as a vendor, consultant or with prior experience managing technical programs Customer stakeholder engagement with Director level and above Preferred Qualifications AWS or other cloud certification Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle Experience coordinating between project teams and customers to meet unique customer requirements EEO statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company Amazon Web Services Canada, Inc. Job ID A #J-18808-Ljbffr
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Inbound Customer Service Representative
2 weeks ago
Toronto, Canada Zedd Customer Solutions Full time**COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...
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Solutions Consultant, Customer Success
4 days ago
Toronto, Canada Vena Solutions Full timeThis is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-Remote_ **About the role**: As our Solutions Consultant, Customer Success, you will be engaging with our existing customers to help present and demonstrate how customers can realize additional value from...
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Toronto, Canada Amazon Web Services Canada, Inc. Full timeBachelors degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience. - 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry - 5+ years’ experience in enterprise IT, either as a vendor,...
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Customer Solutions Manager
1 week ago
Toronto, Canada Amazon Web Services Canada, Inc. Full time**DESCRIPTION**: As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a...
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Customer Solutions Manager
2 weeks ago
Toronto, Canada Amazon Full timeAs an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our...
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Customer Solutions Manager
3 weeks ago
Toronto, Canada Amazon Web Services (AWS) Full timeOverviewAs an Amazon Web Services (AWS) Customer Solutions Manager, you will guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams work together to deliver outcomes for the customer. You will partner with customers, leveraging your experience with large-scale cloud transformations, and shepherd them through the...
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Toronto, Canada Zedd Customer Solutions Inc. Full timeAn established industry player is seeking a dynamic Inside Sales Representative to join their team in the vibrant Scarborough area. This role involves engaging with customers through calls, promoting products, and ensuring exceptional service. The ideal candidate will have strong interpersonal skills and the ability to translate complex information into...
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Toronto, Canada Zedd Customer Solutions Inc. Full timeAn established industry player is seeking a dynamic Inside Sales Representative to join their team in the vibrant Scarborough area. This role involves engaging with customers through calls, promoting products, and ensuring exceptional service. The ideal candidate will have strong interpersonal skills and the ability to translate complex information into...
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Toronto, Canada Zedd Customer Solutions Inc. Full timeAn established industry player is seeking a dynamic Inside Sales Representative to join their team in the vibrant Scarborough area. This role involves engaging with customers through calls, promoting products, and ensuring exceptional service. The ideal candidate will have strong interpersonal skills and the ability to translate complex information into...
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Toronto, Canada Zedd Customer Solutions Inc. Full timeAn established industry player is seeking a dynamic Inside Sales Representative to join their team in the vibrant Scarborough area. This role involves engaging with customers through calls, promoting products, and ensuring exceptional service. The ideal candidate will have strong interpersonal skills and the ability to translate complex information into...
