Manager, Vendor Management and Operations

Application Deadline 12/04/2025 Address 33 Dundas Street West Job Family Group Procurement Overview The Manager, Vendor Management and Operations is part of the North American Retail Payments (NARP)’ Vendor Management and Operations (VMO) Team, supporting an assigned vendor and all related activities relating to it. The Manager leads a team of Senior Analyst(s), ensuring effective management of an assigned vendor portfolio, and focusing on vendor relationship(s), governance, operations, strategic vendor programs, vendor and BMO strategy, cost optimization and efficiencies. Key Accountabilities Lead the team and work closely with the team, the Senior Manager, and Director on assigned vendor portfolio activities. Activities could span across different functions, across the various life cycles of vendor management and governance. Monitor established Service Level Agreements (SLAs), track performance, deviations, and/or breaches. Taking action to remedy the SLA concerns, notifying internal stakeholders and the applicable vendor. Working through the breaches from start to finish. Manage metrics tracking and business performance reporting issues. Monitor and ensure vendor services are delivered in accordance with the terms of the agreement. Monitor established reporting between BMO and the vendor. Analyze business performance data to produce weekly, monthly, quarterly and annual performance reports, and ad hoc reports as requested, in a concise and consistent manner, soliciting input from a number of sources both internal and external to the business unit. Providing overviews on results and tracking of trends. Create and/or update internal processes related to vendor governance activities. Create new processes based on internal opportunities. Ensure processes are up to date for any required internal reviews. Facilitate contract reviews and amendment activities between BMO and the vendor. Manage BMO-Vendor engagements such as scheduled meetings, standing meetings, touchpoints, monthly and quarterly reviews. Manage BMO-Vendor governance including annual and ongoing due diligence activities. Ensure all vendor management systems and tools are up to date and comply to audit (internal and external) requirements through monthly audit checks, confirmations, etc. Identify opportunities in creating efficiencies, process improvements, technology advancements and performing baseline analysis, and execute against approved initiatives. If required, initiate and lead work effort to ensure accurate payment of all vendor invoices, ensure timely payments and manage and resolve day to day issues related to invoice, escape more complex issues to the manager, if necessary. Verify on a monthly basis that the Administrator is accurately following the process: correct cost centers, accruals. Ensure appropriate framework and controls are in place to identify and address financial, reputational and compliance risks and gaps including a process for escalation to internal stakeholders. Broader work or accountabilities may be assigned as needed. Assist with any other activities related to assigned vendor. Qualifications, Knowledge, and Skills Possesses a degree and/or 5 to 7 year’s relevant work experience. Strong in-depth knowledge and experience managing vendors and programs. Excellent relationship management and interpersonal skills. Knowledge of TSYS and G+D, the company, systems, and technologies. Industry-specific knowledge and experience is an asset. Possesses solid business knowledge in the Retail Payments, Finance, or overall Banking Industry. BMO Product Knowledge. Strong understanding of financials, budgets and invoicing. Solid understanding of industry practices and reporting fundamentals. People-management experience will be an asset. Excellent analytical and problem-solving skills. Data-focused and the ability to decipher data to find efficiencies, deficiencies, and new strategies. Attention to detail and task focused. Results-oriented and self-motivated with a commitment to excellence. Strong conceptual skills; creativity, lateral thinker, ability to detail with ambiguity. Ability to work with minimal supervision. Excellent communication skills (verbal, written), especially communicating to external vendors and internal stakeholders. Strong computer literacy, with an ability to leverage technology associated with the job. Advanced knowledge of Microsoft products such as Excel, able to build pivot tables, Macros; PowerPoint; Power BI, ability to create vendor dashboards, and such. Salary $69,000.00 - $129,000.00 Pay Type Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. #J-18808-Ljbffr