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Member Relationship Manager

53 minutes ago

Canada Your Neighbourhood Credit Union Limited Full time

Posting#: 26-06Location: WeberReports to: Branch ManagerHours: 37.5Job Type:, Full-Time Are you a community‑mindful person passionate about investing locally and giving back? At Your Neighbourhood Credit Union (YNCU), we put our money where our mouth is and keep our dollars local, investing back into our members, staff, and community. Join our team. The Role The Member Relationship Manager (Licensed) is responsible for building new and lasting relationships with YNCU members. As a trusted financial advisor, you will help members with everyday banking, credit, and investment needs, including mutual funds. Through exceptional and caring service, the MRM delivers a member experience focused on sound advice that matters most to members through all financial stages of life, and reflects YNCU’s vision. The MRM also plans activities to ensure accomplishment of day‑to‑day and longer‑term objectives, and effective administration of branch operational and audit functions. The MRM assists with supervisory responsibilities such as scheduling, workflow oversight, coaching, and training of team members. Responsibilities Establish and further a caring and exceptional service level to build and enhance member relationships and respond in a timely, professional, and effective manner Facilitate growth and generate revenue through achievement of objectives by increasing member acquisition and member engagement through successful product penetration and deepening member relationships Proactively engage with members in all areas of the branch and community, uncovering banking needs, providing help and advice, and identifying sales and referral opportunities Focus on member education, leveraging technology to deliver a memorable member experience, drive results and retain business Build and maintain strong relationships with partners and Centers of Influence to make the most of business opportunities and referrals Market all of YNCU’s products and services, including mutual funds (if licensed), within clearly defined policies and procedures Actively listen and engage members in conversation to further understand their unique needs Promote and advise on the full range of lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, mutual funds, deposit and investment vehicles, and sundry services Manage a portfolio of members with mutual funds accounts, providing investment advice to help them achieve short, medium, and long‑term goals Work closely with Aviso Wealth Financial Planners and Wealth Your Way Financial Planners to provide the highest level of quality service to members Create and utilize a member contact strategy to ensure timely follow up and delivery of YNCU products and services Take ownership of resolving and preventing member service issues Develop new sources of business by participating in ongoing call/contact programs, networking organizations, and acting as an ambassador of YNCU within the local community Assist with implementation of business promotion campaigns and monitor results Contribute ideas to help branch team develop plans for achieving branch objectives Plan daily/weekly/monthly/yearly activities to ensure objectives are met Maintain close contact with Branch Manager regarding important operational information Provide coverage for Branch Manager in their absence as required Supervise branch team including workflow, assignment of duties, coaching, scheduling, and training of members Handle hiring, promotions, and performance management of branch team members Administer YNCU’s credit policies, ensuring loans or credit applications are evaluated, documented, and secured; enforce collection procedures Coordinate branch operations and team responsibilities within applicable policies, perform audit functions, and ensure security and lock‑up procedures Complete performance reviews and provide honest feedback to team members Identify and implement ways to streamline work processes for time, resource, and cost efficiencies Abide by YNCU policies, procedures, standards, guidelines, and practice Work safely in accordance with YNCU’s Health & Safety Policy and Occupational Health and Safety Act Other duties as assigned Qualifications Post‑secondary diploma and/or certification in business, finance or a related program, or equivalent business experience Minimum four (4) years’ experience in financial services, predominantly in retail branch operations with supervisory experience preferred Keen interest in the economic environment and financial trends; Investment Funds in Canada (IFC) designation through the Canadian Securities Institute is required; Certified Financial Planner (CFP) or Personal Financial Planner (PFP) designation considered an asset Understanding of compliance requirements Computer literate, with effective working knowledge of Microsoft Office (Outlook, Excel, Word) and willingness to learn YNCU’s banking system and emerging technologies Valid Ontario driver’s licence and reliable vehicle Bondable Benefits B Corp Certified Competitive Compensation, Incentive Programs and Benefits 7% matching pension Benefits 100% paid for by YNCU Wellness Initiatives (Employee and Family Assistance Program, premium Calm, Consult+, and LIFT Virtual Fitness memberships) Training and Development Opportunities Community Sponsored Events, Employee and paid Volunteer opportunities Opportunities to join fun and meaningful committees Free banking account Discounted Employee Rates Salary range: $65,000 – $75,000. The compensation offered will be determined by the candidate’s relevant skills and experience, and internal equity. YNWU is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, gender, religion, sexual orientation, national origin, disability, pregnancy or any other protected characteristic as outlined by national, provincial, or municipal laws. We provide accommodations for persons with disabilities. Apply at YNWU is committed to a diverse workplace reflecting the communities that we serve. We invite everyone to apply. #J-18808-Ljbffr