Associate Relationship Manager

2 days ago

Canada Computershare Full time

**Location: Toronto - University Ave office (Hybrid)**

**We give you a world of potential**

Computershare Corporate Trust has a unique opportunity for someone to contribute their talents and strengths as an **Associate **Relationship Manager.**

**A role you will love**

The ARM is responsible for providing support to the Director and the RMs in servicing the RPTS clients. Ensuring that the day-to-day obligations are met and that queries are responded to accurately and within agreed timeframes.

**Some of your key responsibilities will include**:

- Assist the Director and RMs to maintain relationships with key personnel of clients ensuring retention, satisfaction and profitability of existing clients.
- Work closely with clients on intervention and escalated items to ensure prompt resolution.
- Help resolve client issues by working with other units within Corporate Trust or other departments within the company.
- Works either independently or with RMs to ensure proper follow-through of client requests.
- Assists with overdue receivables collection.
- Assists with creating internal and external documentation such as operating procedures, client notices, fee proposals and other types of documents.
- Drafts professional correspondence to clients and industry partners. Communicates professionally verbally and in writing.

**What will you bring to the role?**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree (B. A.) from college or university; or three to seven years related experience and/or training; or equivalent combination of education and experience
- Familiar with securities legislation
- A strong understanding of registered plans;
- Bilingual (English/French) would be an asset - 3-5 years in an office setting, legal or financial experience preferred Intermediate level competence in Microsoft Word, Excel and PowerPoint

**Rewards designed for you**

**Employee Share Plan. **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for your future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discount **. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra rewards. **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**#LI-DW1 #LI-Hybrid

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