Bilingual Associate Customer Support

3 weeks ago

Québec, Canada Tech Mahindra Full time

On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding phone, internet and tv services, billing, account information, password resets, etc. Responding via Voice or Chat from customers with account home services i.e.: internet, tv, home phone etc. Retain Customers through value-based conversations and offers for all supported business. Contribute to business profitability by offering customers account specific deals through up-sell initiatives. Documenting customer issues in the client system and updating customer information. Following outlines processes to resolve customer technical issues, or complaints, in a timely manner. Additional duties as needed, to be discussed during your interview. Maintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Contact End User Customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Use assertiveness and negotiation skills when handling End User Customer cancellation requests. Escalation of unresolved End User Customer complaints to designated departments for further investigation. To qualify You must have a high school diploma or equivalent. 1 year call center experience preferred. 1 year sales experience preferred. We will pay you to complete online training, but you must commit to attending - 100%, no missed time. Be able to complete and pass a background check. Fluent in English and French PRE-REQUISITES: Must have reliable high-speed internet - 100 MBPS download & 30 MBPS upload minimum.

  • Bilingual Associate Customer Support

    2 weeks ago

    québec, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities.What you will do:Responding to calls from customers who have questions regarding phone,...

  • Bilingual Associate Customer Support

    3 weeks ago

    Québec, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities.What you will do:Responding to calls from customers who have questions regarding phone,...

  • Bilingual Associate Customer Support

    4 weeks ago

    québec, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...

  • Bilingual Associate Customer Support

    3 weeks ago

    Québec City, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities.What you will do:Responding to calls from customers who have questions regarding phone,...

  • Bilingual Associate Customer Support

    4 weeks ago

    Québec, QC, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...

  • Bilingual Associate Customer Support

    3 weeks ago

    Québec, QC, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...

  • Bilingual Associate Customer Support

    3 weeks ago

    Québec, QC, Canada Tech Mahindra Full time

    On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...

  • Bilingual Insurance Associate

    2 weeks ago

    Québec, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Bilingual Global Safety Associate

    2 weeks ago

    Québec, Canada Amgen Full time

    **HOW MIGHT YOU DEFY IMAGINATION?** You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology...

  • Bilingual Auto Claims, Customer Care Associate

    2 weeks ago

    Québec, Canada Definity Full time

    Job ID : 6431 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Montreal, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...