Bilingual Associate Customer Support
3 weeks ago
On this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities.What you will do:Responding to calls from customers who have questions regarding phone, internet and tv services, billing, account information, password resets, etc.Responding via Voice or Chat from customers with account home services i.e.: internet, tv, home phone etc.Retain Customers through value-based conversations and offers for all supported business.Contribute to business profitability by offering customers account specific deals through up-sell initiatives.Documenting customer issues in the client system and updating customer information.Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.Additional duties as needed, to be discussed during your interview.Maintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Contact End User Customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Use assertiveness and negotiation skills when handling End User Customer cancellation requests.Escalation of unresolved End User Customer complaints to designated departments for further investigation.To qualifyYou must have a high school diploma or equivalent.1 year call center experience preferred.1 year sales experience preferred.We will pay you to complete online training, but you must commit to attending – 100%, no missed time.Be able to complete and pass a background check.Fluent in English and FrenchPRE-REQUISITES:Must have reliable high-speed internet - 100 MBPS download & 30 MBPS upload minimum.
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Bilingual Associate Customer Support
3 weeks ago
Québec, Canada Tech Mahindra Full timeOn this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities.What you will do:Responding to calls from customers who have questions regarding phone,...
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Bilingual Associate Customer Support
2 weeks ago
québec, Canada Tech Mahindra Full timeOn this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities.What you will do:Responding to calls from customers who have questions regarding phone,...
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Bilingual Associate Customer Support
4 weeks ago
québec, Canada Tech Mahindra Full timeOn this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...
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Bilingual Associate Customer Support
3 weeks ago
Québec, Canada Tech Mahindra Full timeOn this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...
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Bilingual Merchandising Support Associate
6 days ago
Quebec City, Canada Resideo Full timeADI is North America’s leading wholesale distributor of security and low voltage products, with over 70,000 products from more than 500 leading manufacturers. ADI takes pride in having the largest and most well trained team of sales and technical professionals that can help customers prosper in this exciting and growing marketplace. More importantly, we...
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Bilingual Associate Customer Support
4 weeks ago
Québec, QC, Canada Tech Mahindra Full timeOn this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...
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Bilingual Associate Customer Support
4 weeks ago
Québec, QC, Canada Tech Mahindra Full timeOn this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...
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Bilingual Associate Customer Support
4 weeks ago
Québec, QC, Canada Tech Mahindra Full timeOn this project you will be providing frontline customer service and support for internet, home phone and TV customers. You will be answering questions and resolving issues related to billing. In addition to this, you will be tasked with sales and retention opportunities. What you will do: Responding to calls from customers who have questions regarding...
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Bilingual Insurance Associate
2 weeks ago
Québec, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
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Customer Support Representative
1 week ago
Quebec City, Canada Coloplast Full time**Location**: Quebec City, Quebec, CA Toronto, ON, CA **Job Family**: Sales **Country/Region**: Canada Company Overview Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical our people are the strength and key to our on-going success. We create the best customer experience and thereby successful...
