Bilingual Technical Call Center Representative

3 weeks ago


Kanata, Canada Insight Global Full time

Position: Bilingual Technical Call Center Agent

Remote/Hybrid role: Hybrid in Kanata, 2x per week

Training Period: Approximately 1 Month - training is done fully onsite (5x a week)

Contract Duration: 24 month contract to conversion

Possibility for FTE: Yes


Day to Day:

Insight Global is looking for a Call Center Agent (Bilingual) to join the Customer Solution Centers team at a Fortune 100 IT company for a 24 month contract to hire based in Kanata, ON (hybrid 2x per week). The Customer Solution Centers are made up of teams that provide services for customer access; pre-sales; post-sales; and service delivery. This individual will be responsible for receiving inbound calls from B2B clients. Success in this position will require knowledge of company policies/procedures and its technical products to attend to assignments that are moderately complex in nature (with little-to-no supervision). Candidates must have proficiency in both English and French; excellent phone presence; a great attitude; and experience with Microsoft Suite.


Must Have Requirements:

- 2+ years of call center/CSR experience

- Strong French and English communication skills, both written and verbal

- Technical aptitude with databases/software/platforms

- Proficient with Microsoft Suite

- Excellent phone presence and energetic, collaborative attitude

- Provide accurate, valid, and complete information to customer by using the appropriate methods/tools


Plusses:

- Microsoft Dynamics experience



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