HyperCare Technical Support Consultant Tier 1
4 weeks ago
HyperCare Technical Support Consultant Tier 1 Join to apply for the HyperCare Technical Support Consultant Tier 1 role at CrucialLogics About CrucialLogics Inc. We secure your business using native Microsoft technologies you already own. We apply our Consulting with a Conscience™ approach in our security philosophy. Security should be simple, easy to manage and scalable Security does not require a large investment in various point solutions Security is easily achieved by properly configuring technologies you already are paying for Reduce your attack footprint by reducing overall infrastructure You will never stop bad actors from targeting you. The goal in security is to put defences in place to detect the attempt before the breach. We are looking for a Technical Support Consultant Tier 1 to join our growing HyperCare support team at CrucialLogics. This is an on-site position in Hamilton, Ontario. This role involves directly supporting clients and supporting the delivery of IT services to ensure they meet the needs of our clients. You will be joining a team of people that are delivering technology services to clients in the Biotech Field. The ideal candidate will have a background in a variety of Microsoft technologies, an understanding of IT infrastructure, the ability to manage multiple projects and work streams, and a passion for delivering top‑night customer service. Responsibilities Provide technical guidance / support for end users. Manage relationships and interface with clients directly. Monitor IT systems and infrastructure to ensure they are functioning optimally and issues are addressed promptly. Delivery of IT services to ensure they meet the needs and expectations of the business. Ensure that IT services comply with all relevant laws, regulations, and company policies. Coordinate with client IT departments to plan and execute IT initiatives effectively. Maintain strong relationships with vendors and service providers to ensure that services are delivered in accordance with the agreed terms and conditions. Support a positive work environment that promotes service, quality, innovation and teamwork. Identify areas for improvement and implement strategies to increase the efficiency and effectiveness of IT services. Ensure timely communications using our ticketing platform. In person support, on-site in Hamilton Ontario. Working schedule follows standard business hours. Qualifications & Skills Proven experience as a technical resource, helpdesk support or similar role. Ability to manage multiple tasks and priorities effectively. Excellent time management skills. Exceptional customer service skills. Strong problem‑solving skills. Experience with: Active Directory, Azure, Microsoft Entra ID, Microsoft 365, Intune, networking, virtualization platforms. Education & Experience College diploma, University degree or equivalent experience. 1-3 years in a technical support role. Relevant Microsoft & industry standard certifications. Bilingual English/French an asset but not required. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CrucialLogics by 2x Get notified about new Technical Support Consultant jobs in Hamilton, Ontario, Canada . #J-18808-Ljbffr
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HyperCare Technical Support Consultant Tier 1
4 weeks ago
Hamilton, Canada CrucialLogics Full timeHyperCare Technical Support Consultant Tier 1 Join to apply for the HyperCare Technical Support Consultant Tier 1 role at CrucialLogics About CrucialLogics Inc. We secure your business using native Microsoft technologies you already own. We apply our Consulting with a Conscience™ approach in our security philosophy. Security should be simple, easy to...
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HyperCare Technical Support Consultant Tier 1
4 weeks ago
Hamilton, Canada CrucialLogics Inc. Full timeHyperCare Technical Support Consultant Tier 1 About CrucialLogics Inc. We apply our Consulting with a Conscience TM approach in our security philosophy. Security should be simple, easy to manage and scalable Security does not require a large investment in various point solutions Security is easily achieved by properly configuring technologies you already are...
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HyperCare Technical Support Consultant Tier 1
4 weeks ago
Hamilton, Canada CrucialLogics Inc. Full timeHyperCare Technical Support Consultant Tier 1 About CrucialLogics Inc. We apply our Consulting with a Conscience TM approach in our security philosophy. Security should be simple, easy to manage and scalable Security does not require a large investment in various point solutions Security is easily achieved by properly configuring technologies you already are...
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HyperCare Technical Support Consultant Tier 1
4 weeks ago
Hamilton, Canada CrucialLogics Inc. Full timeHyperCare Technical Support Consultant Tier 1 About CrucialLogics Inc. We apply our Consulting with a Conscience TM approach in our security philosophy. - Security should be simple, easy to manage and scalable - Security does not require a large investment in various point solutions - Security is easily achieved by properly configuring technologies you...
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HyperCare Tier 1 Technical Support Specialist
4 weeks ago
Hamilton, Canada CrucialLogics Inc. Full timeA consulting firm focused on security is seeking a Technical Support Consultant Tier 1 to join their HyperCare support team in Hamilton, Ontario. The ideal candidate will have knowledge of Microsoft technologies and experience in IT support, managing multiple projects while delivering excellent customer service. This position offers an opportunity to work in...
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HyperCare Tier 1 Technical Support Specialist
4 weeks ago
Hamilton, Canada CrucialLogics Inc. Full timeA consulting firm focused on security is seeking a Technical Support Consultant Tier 1 to join their HyperCare support team in Hamilton, Ontario. The ideal candidate will have knowledge of Microsoft technologies and experience in IT support, managing multiple projects while delivering excellent customer service. This position offers an opportunity to work in...
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On-Site IT Support Consultant, Tier 1
4 weeks ago
Hamilton, Canada CrucialLogics Full timeA leading IT services provider is seeking a HyperCare Technical Support Consultant Tier 1 in Hamilton, Ontario. The role involves providing technical support, managing client relationships, and ensuring optimal IT service delivery. Ideal candidates will have experience in various Microsoft technologies, exceptional customer service skills, and the ability to...
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Lead, Technical Support
7 minutes ago
Hamilton, Canada McMaster University Full timeOverview Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement. OnSPARK ( is a...
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Technical Support Representative
1 week ago
Hamilton, Canada Connex Telecommunications Inc. Full timeConnex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate...
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Technical Support Representative
3 days ago
Hamilton, Canada Connex Telecommunications Full timeDependableIT is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee...
