HyperCare Technical Support Consultant Tier 1

4 weeks ago

Hamilton, Canada CrucialLogics Inc. Full time

HyperCare Technical Support Consultant Tier 1

About CrucialLogics Inc.

We apply our Consulting with a Conscience TM approach in our security philosophy.

- Security should be simple, easy to manage and scalable

- Security does not require a large investment in various point solutions

- Security is easily achieved by properly configuring technologies you already are paying for

- Reduce your attack footprint by reducing overall infrastructure

You will never stop bad actors from targeting you. The goal in security is to put defences in place to detect the attempt before the breach.

HyperCare Technical Support Consultant Tier 1

We are looking for a Technical Support Consultant Tier 1 to join our growing HyperCaresupport team at CrucialLogics. This is an on-site position in Hamilton, Ontario.

This role involves directly supporting clients and supporting the delivery of IT services to ensure they meet the needs of our clients.

You will be joining a team of people that are delivering technology services to clients in the Biotech Field.

The ideal candidate will have a background in a variety of Microsoft technologies, an understanding of IT infrastructure, the ability to manage multiple projects and work streams, and a passion for delivering top-notch customer service.

Responsibilities

- Provide technical guidance / support for end users.

- Manage relationships and interface with clients directly.

- Monitor IT systems and infrastructure to ensure they are functioning optimally and issues are addressed promptly.

- Delivery of IT services to ensure they meet the needs and expectations of the business.

- Ensure that IT services comply with all relevant laws, regulations, and company policies.

- Coordinate with client IT departments to plan and execute IT initiatives effectively.

- Maintain strong relationships with vendors and service providers to ensure that services are delivered in accordance with the agreed terms and conditions.

- Support a positive work environment that promotes service, quality, innovation and teamwork.

- Identify areas for improvement and implement strategies to increase the efficiency and effectiveness of IT services.

- Ensure timely communications using our ticketing platform.

- Working schedule follows standard business hours.

Qualifications & Skills

- Proven experience as a technical resource, helpdesk support or similar role.

- Ability to manage multiple tasks and priorities effectively.

- Strong problem-solving skills.

- Experience with: Active Directory, Azure, Microsoft Entra ID, Microsoft 365, Intune, networking, virtualization platforms.

Education & Experience

- College diploma, University degree or equivalent experience.

- 1-3 years in a technical support role.

- Relevant Microsoft & industry standard certifications.

- Bilingual English/French an asset but not required.

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