Media Operations Engineer

4 weeks ago

Toronto, Canada Quickplay Full time

Media Operations Engineer (Video Streaming) Join to apply for the Media Operations Engineer (Video Streaming) role at Quickplay . Responsibilities Located at our Toronto office as part of our Engineering team, this position is responsible for ensuring content deliverables for Quickplay clients including all phases of planning and communication with Content Providers and Service Providers. Work with existing customers on new/existing business and system requirements with respect to content initiatives (Discovery, Planning, Deployment and Validation). Identify and define Internal business and system requirements for continuous life-cycle improvement of the Gen V platform. Define reports for Key Performance Indices, service level reporting, exception reporting, and data analysis to share with key stakeholders. Manage internal stakeholder, customer expectations and communication with respect to content. Own service setup in the production environment. Identify candidates for automation of media processing related tasks. Manage delivery, testing, validation, troubleshooting, Service Level Agreements, and customer communication related to content. Act as the central point of contact for the customer, as well as the Subject Matter Expert for Sales/Product teams and during ISD/Product Sprint/Grooming Cycle. Ensure customer satisfaction with respect to content initiatives. Build close relationships to Service Providers and Content Providers and obtain regular forecasting. Ensure documentation and hand off to other support groups for post implementation Procedures. Experience & Technical Requirements General knowledge of video and audio transcoding, codecs, and formats. Knowledge of DRM systems like Apple Fairplay, Google Widevine, and Microsoft PlayReady. Working knowledge of various platforms for streaming media playback (e.g., AppleTV, Roku, iOS, Android). Knowledge of HTTP-based ABR techniques like Apple HLS, LL-HLS, MPEG-DASH, CMAF, and Smooth Streaming. 2 to 5 years of experience working in a technical role (development or QA) in a software development environment. Experience working with XML and different metadata formats. Experience working with Content Providers and VOD (video on demand) content delivery methods. Experience working on Content Management Systems. Flexibility to alter shifts/days off and work overtime to accommodate special projects and departmental objectives. Highly Favorable Skills Excellent interpersonal and customer service skills with the ability to function effectively in a team environment. Excellent written and verbal communication skills with an emphasis on communication across levels within an organization. Strong analytical skills along with the ability to prioritize tasks and make decisions. Easy-going and flexible individual who can integrate and function within a pre-existing team. Self-starter who can operate with minimal direction. Excellent oral and written communication skills capable of leading design/architecture and training sessions. A creative thinker and experienced problem solver. Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries Entertainment Location: Mississauga, Ontario, Canada #J-18808-Ljbffr

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