Manager, Employee Relations

Manager, Employee Relations Capital One is looking for a Manager, Employee Relations to join our team in Toronto, Canada, at 161 Bay Street. About Capital One Canada For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — our customers, associates, and talent like you About The Team We are a small, dynamic team with a broad mandate. We value passion and initiative, and continually seek innovative ways to better serve our associates and business leaders. About The Role As Manager, Employee Relations, you will be a vital partner in fostering a safe, fair, and effective work environment. Your core focus will be on managing case work, including performance management, accommodations, organizational changes, and any complex, high‑level escalations. Along with case support, you will consult with business partners and drive strategic HR projects, such as developing and implementing new company policies, ensuring compliance with evolving legislation, upskilling people leaders, and proposing process improvements to maintain a “Well Managed” team. The Manager, Employee Relations is an individual contributor role with no direct reports. Your Responsibilities Case work including accommodations, conflict resolution, and performance management Providing coaching and support to managers and associates in difficult situations Supporting managers throughout the employee lifecycle: recruitment, active employment and termination Partnering with line of business HR Business Partners to enhance people leader capabilities Leading strategic initiatives, such as developing new training programs and streamlining workflow across the HR team Ensuring the Employee Relations team is well managed, taking initiative on improvements, ensuring legal compliance and monitoring top risks Reviewing departmental case data to identify trends and recommend action plans for business units Partnering with the investigations team to investigate allegations of discrimination/harassment and provide recommendations to business leaders Partnering with the Ethics and Investigations Team in the U.S. for conflicts of interest and related matters Partnering with international partners in the U.S., U.K. and the Philippines to share best practices and improve Canadian processes Acting as a role model and champion for Capital One values Basic Qualifications Undergraduate degree or diploma in Human Resource Management or a related field 5+ years of Human Resources experience Exceptional communication skills, both verbal and written Human Resources designation or working towards (CHRP, CHRL) Strong time management skills and ability to manage a large caseload Able to deal with highly confidential information discreetly Preferred Qualifications Graduate degree in a related field (humanities, HR, law, etc.) 5+ years of Employee Relations experience (case management) Experience in conflict resolution, mediation, etc. Ability to present data effectively Knowledge of Provincial and Federal Employment Law and experience in an Employee Relations advisory role distinctly preferred Experience with people management issues 5+ years of experience working in a team environment and collaborating with multiple stakeholders Working at Capital One Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with a one‑time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3,000 in mental health coverage and up to $5,000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. Equal Opportunity Employment Capital One Canada is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Additional Information We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as part of the candidate screening process. For technical support or questions about Capital One’s recruiting process, please send an email to #J-18808-Ljbffr