Employee Relations Manager

Join Teleperformance – Where Excellence Meets Opportunity Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description About the job We are seeking a skilled Employee Relations Manager (Investigator) to join our Human Resources team. This position is responsible for providing guidance, support, and recommendations regarding complex and significant employee relations matters. The role involves conducting thorough investigations, maintaining documentation, ensuring accurate record‑keeping, and resolving assigned cases within established timeframes. Additionally, this position fosters collaborative relationships and works closely with operational and departmental leadership, Human Resources, Legal and other stakeholders to promote a fair, compliant, and supportive work environment. Responsibilities: Demonstrate a solid understanding of company policy, culture and values as well as provincial employment laws and regulations, to make recommendations about the resolution of sophisticated and unique employment related issues. Conduct timely, thorough, and objective internal investigations into complex workplace issues, conflicts and escalated matters ensuring thorough investigation documentation/case summaries, effective risk mitigation and timely resolution Serve as a trusted adviser and subject matter expert, offering specialized coaching and guidance on workplace investigations, performance issues, disability management, conflict resolution, and employee well‑being matters to foster effective governance and a positive work environment. Research and prepare required documentation for employee related legal matters, engage in consultation with legal counsel and CHRO, and attend mediations as required. Collaborate with HR Business Partners/Managers, Legal, Global Incident Response, and HR Helpdesk to ensure appropriate resolution of cases. Advise leadership on policy interpretation, employment law compliance, and risk mitigation strategies, and promote knowledge and understanding within the organization. Ensure comprehensive case management processes are in place to conduct the investigation, record findings, and facilitate effective resolution, organizational learning and updated policies and procedures to prevent future risk. Assist with other Employee Relations and HR Compliance work as needed. Qualifications: Bachelor's degree in Human Resources, Law, Business Administration, or a related field. 5+ years of progressive HR or employee relations experience, with 3+ years of experience conducting workplace investigations Experience in performance management, discipline and dismissal, human rights, complex attendance management and disability management issues. Experience leading multiple, concurrent, high‑priority employee relations activities with a focus on providing clear guidance and timely and consistent execution. Strong knowledge of provincial employment laws, regulations, and HR best practices (multi‑jurisdictional experience an asset). Legal background or direct experience working as a Paralegal an asset. Fluency in English required, excellent verbal and written communications skills. Fluency in French an asset. Proven ability to manage multiple priorities while maintaining attention to detail and confidentiality. Strong working knowledge of Microsoft Office (Excel, Word, Outlook) for tracking, reporting, and communication purposes. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. Seniority level Mid‑Senior level Employment type Full‑time Job function Human Resources Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr