Virtual Claim Specialist Damage Estimator

1 month ago

Ontario, Canada Allstate Canada Full time

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Home-Based

Benefits to joining Allstate

  • Flexible Work Arrangements
  • Employee discounts (15% on auto and property insurance, plus many other products and services)
  • Good Office program (receive up to 400$ back after purchasing office equipment)
  • Student Loan Payment Matching Program for Government Student loans
  • Comprehensive Retirement Savings Program with employer matched contributions
  • Annual Wellness allowance to support employees with improving health and wellbeing
  • Personal reflection day
  • Tuition Reimbursement
  • Working within the community and giving back

Job Description

Reporting to the Manager Claims Auto Field, the Virtual Claim Specialist Damage Estimator (VCH) ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

Accountabilities:

  • Reviewing damage photos & claim file loss details to validate damages are loss related
  • Create a loss damage estimate that accurately represents known damages
  • Explain the repair estimate to the client and negotiate a settlement
  • Explain the rental process
  • Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
  • Provide on the job training and feedback for team members as requested by manager
  • Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
  • Support effective partnerships with agents and brokers
  • Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
  • Attend industry seminars relative to automotive repair
  • Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
  • Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

  • Minimum University degree/College diploma or equivalent work experience
  • Technical Diploma or equivalent training in auto body repair
  • Experience in estimating vehicles using ADP or Mitchell systems
  • Minimum 1-3 years auto damage estimating experience
  • Must be I-CAR Platinum or currently working on attaining this designation
  • Enrolled in, or completion of, CIP designation
  • Strong customer service skills
  • Excellent organizational skills
  • Excellent negotiating skills
  • Excellent written and verbal communication skills
  • Knowledge of Assistplus, the auto policy and auto repair procedures
  • Proficient keyboard skills and computer literacy

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

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