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Accident Benefits Claims Advisor, Western Region
1 month ago
Overview Accident Benefits Claims Advisor, Western Region (Alberta). Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity. Maintain strong relationships with members and clients by guiding them through the claims process with care and professionalism. This role supports a collaborative environment that values integrity, collaboration, and continuous improvement. This is a temporary position for 12 months. Responsibilities Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, ensuring compliance with applicable legislation and internal guidelines. Maintain clear, timely, and empathetic communication with clients, providing regular updates, addressing inquiries, and guiding them through each step of the claims process. Identify and resolve challenges that may arise during the claims journey, always prioritizing the best interests and well-being of the client. Collaborate effectively with internal departments and external stakeholders—including medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution. Manage dispute resolution processes where applicable, ensuring fair and timely outcomes while maintaining professionalism and integrity. Apply sound reserving practices and ensure accurate and timely issuance of claim payments in accordance with company standards. Qualifications College diploma in a related field A minimum of three years of relevant experience in accident benefits or claims handling Other combinations of qualifications and relevant experience may be considered CIP designation or enrolled in a program Intermediate knowledge of regulatory and contractual obligations under the Alberta Insurance Act Intermediate knowledge of medical and legal terminology, vocational rehabilitation concepts, and disability management principles Advanced proficiency of English due to the nature of duties and interactions with English-speaking partners, members and/or clients What We Offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan providing predictable, stable income Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria We are an equal opportunity employer. If you require accommodations during the recruitment process, please let us know. We are committed to equity, diversity and inclusion and welcome applicants of all backgrounds. Job family: Member/client sales and service (FG) #J-18808-Ljbffr
