Bodily Injury, Claims Advisor II

Bodily Injury, Claims Advisor II – TD Securities Location: Halifax, Nova Scotia, Canada Hours: 35 hours per week Line of Business: TD Insurance Compensation: $59,800 - $89,800 CAD Job Description Reporting to Team Leader, Claims Services, the Bodily Injury Analyst is responsible for handling bodily injury tort claims in Atlantic, including full investigation of liability and quantum, negotiation, and timely resolution. The role requires travel to mediations, pre-trials, trials, and meetings with unrepresented claimants and counsel. Responsibilities Investigates claims regarding liability, injuries, and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion. Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices. Complies with established protocols regarding identification, notification, and reporting to Major Claims. Complies with established protocols respecting claims settlement authority. Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information. Establishes and maintains proactive and sound file handling by adhering to established guidelines. Manages both potential indemnity and expense to ensure sound cost management principles and practices. Exercises sound judgment in the evaluation and resolution of complex meritorious claims considering all available information and adhering to established guidelines. Makes prompt contact with all unrepresented claimants and/or their respective legal counsel to establish and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process. Manages expectations of claimants throughout the claims process by maintaining regular follow-up contact and delivering on commitments to resolve claims in a timely manner and fair process. Communicates with clients, third‑party claimants, witnesses, health care professionals, law enforcement personnel, and forensic experts regarding their role, rights, and responsibilities in the claim process to establish and maintain cooperation and/or collaboration. Builds trust and business relationships with plaintiff counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication. Proactively manages and collaborates with defence counsel around all established claims handling and best practices. Completes all required reports and notepad entries in a timely manner. Works primarily in an office environment; some travel is expected to attend various out‑of‑office meetings such as mediations, JDRs, or other meetings. Travel and driving as required; may include occasional or frequent overnight travel to other locations. Requirements Minimum of 2‑3 years of insurance adjusting experience; preference given to those with AB or BI experience. Strong understanding of the insurance industry and related legal environment. Ability to prioritize and complete all claims handling activities around the availability and accessibility of clients, third‑party claimants, witnesses, health care professionals, law enforcement personnel, and forensic experts as required. Superior interpersonal and communication skills. Strong client service orientation. Excellent organization and time management skills. Effective analytical skills and attention to detail. Strong negotiation skills. Adaptability in a changing environment. Ability to function effectively in a fast‑paced, multi‑faceted environment. Capability to work independently with minimal supervision. Preference given to candidates actively pursuing CIP designation or other relevant continuing education. Compensation & Benefits TD offers a competitive total rewards package that includes base salary, variable compensation, health & well‑being benefits, retirement plans, paid time off, banking benefits, and career development programs. Application Process Applicants will be contacted for an interview. We encourage scheduling and communication outcomes will be provided promptly. Accessibility & Accommodation We are committed to providing accommodations to support accessibility requirements throughout the interview process. #J-18808-Ljbffr