Bodily Injury, Claims Advisor II

Work Location Halifax, Nova Scotia, Canada Hours 35 hours per week Line Of Business TD Insurance Pay Details $59,800 - $89,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices allow colleagues to progress through the salary range over time as they advance in their role. The base pay actually offered may vary based on the candidate’s skills, experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Atlantic. This includes full investigation of liability and quantum as well as negotiation and resolution of claims effectively and timely. The Bodily Injury Claims Analyst is available to travel and attend mediations, pre‑trials and trials as required, and is required to deal with non‑represented claimants as well as plaintiff and defence counsel on a regular basis. Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion. Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices. Complies with all established protocols regarding identification, notification and reporting to Major Claims. Complies with all established protocols respecting claims settlement authority. Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information. Establishes and maintains proactive and sound file handling by adhering to established guidelines. Manage both potential indemnity and expense to ensure sound cost management principles and practices. Exercise sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines. Makes prompt contact (in person where practical) with all unrepresented claimants and/or their respective legal counsel to establish and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process. Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process. Communicates with clients, third‑party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts regarding their role, rights and responsibilities in the claim process to establish and maintain their cooperation and/or collaboration. Build trust and business relationships with plaintiff counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication. Proactive management and collaboration with defence counsel in partnership around all established claims handling and best practices. Complete all required reports and all notepad entries in a timely manner. Generally works in an office environment, however some travel is expected to attend various out of office meetings such as mediations, JDRs or other meetings. Driving and travel as required. May include occasional or frequent overnight travel and/or travel to other locations. Job Requirements Minimum of 2-3 years of Insurance adjusting experience. Preference given to those who have AB or BI Experience. Strong understanding of the insurance industry and the related legal environment. Ability to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third‑party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required. Superior interpersonal and communication skills. Strong client service orientation. Excellent organization and time management skills. Effective analytical skills and detail oriented. Strong negotiation skills. Ability to adapt effectively to a changing environment. Function effectively in a fast‑paced, multi‑faceted environment. Work independently with minimum supervision. Preference given to those who have or are actively pursuing their CIP designation and/or other relevant continuing education. Who We Are As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families by making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us. As the largest direct‑to‑consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada‑wide workforce. Our Total Rewards Package Our Total Rewards package includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet Seniority level Mid‑Senior level Employment type Full‑time Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at TD by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr