Director of Operations RWLP

Updated: January 14, 2026Location: Toronto, ON, CanadaJob ID: -OTHLOC-1510-2DR Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We continuously seek ways to simplify and streamline our work to make Syneos Health easier to work with and easier to work for. Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies because we are passionate about changing lives. Why Syneos Health We are passionate about developing our people through career development, supportive line management, technical and therapeutic area training, peer recognition, and a total rewards program. We are committed to our Total Self culture, where you can authentically be yourself. This culture unites us globally and we are dedicated to taking care of our people. We continuously build the company we all want to work for and that our customers want to work with by bringing together diverse thoughts, backgrounds, cultures, and perspectives. This creates a place where everyone feels they belong. Job Responsibilities The Director of RWLP Operations is a strategic, client‑facing leader responsible for driving operational excellence across real‑world and late‑phase research portfolios. This role ensures successful delivery of peri‑ and post‑approval studies while fostering account growth and long‑term client partnerships. Acting as a subject‑matter expert and operational strategist, the Director provides end‑to‑end oversight—from RFP/proposal development to portfolio execution—ensuring integrated, cost‑effective solutions aligned with client objectives. Lead cross‑functional teams to deliver complex, global RWLP programs on time and within budget. Oversee all aspects of assigned client accounts, including governance, risk management, financial performance, and strategic planning. Partner with internal and external stakeholders to identify evidentiary needs and deliver tailored operational solutions. Ensure alignment of delivery with regulatory standards (ICH, GCP, GPP) and Syneos Health SOPs. Support business development through proposal strategy, bid defenses, and capability presentations. Drive operational efficiency, quality, and innovation through lessons learned, process improvement, and cross‑BU collaboration. Provide strong real‑world research acumen, proven operational leadership, and a commercial mindset. Manage direct reports as required and travel up to 25% of the time. Qualifications 10–12 years of clinical research experience, with 8–10 years in RWLP. Direct experience with large‑scale RWLP programs and client portfolio oversight. Strong financial and contract management skills. Prior CRO/pharma experience in cross‑functional, global environments. Excellent communication, team leadership, and stakeholder management capabilities. Benefits The benefits for this position may include a company car or car allowance, medical, dental and vision health benefits, company match 401(k), eligibility to participate in an employee stock purchase plan, eligibility to earn commissions/bonuses based on company and individual performance, and flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on location, and Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Legal and Diversity Statement Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education may also be considered, so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. #J-18808-Ljbffr