(USA) Member Specialist

Join to apply for the (USA) Member Specialist role at Sam's Club This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $17.00/hr - $24.00/hr Responsibilities Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sams Club products and services, providing guidance and support to members regarding self‑service technology, processing member purchases, assisting with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types, and assisting members with transactions utilizing the self‑checkout area Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties and feedback Respect the Individual: embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent Respect the Individual: works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence Respect the Individual: strengthens the team by helping develop and mentor others, recognizing others' contributions and accomplishments Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us Act with Integrity: acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent Serve our Customers and Members: delivers results while putting the customer first Serve our Customers and Members: makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience Strive for Excellence: drives continuous improvements, is open to and uses new technologies and skills, and supports others through change Benefits Health benefits: medical, vision and dental coverage Financial benefits: 401(k), stock purchase and company‑paid life insurance Paid time off benefits: PTO, parental leave, family‑care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $17.00 to $24.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Preferred Qualifications Customer Service; Retail experience including operating front‑end equipment (for example, cash register); Working with mobile retail applications Primary Location 1070 N Lexington Springmill Rd, Ontario, OH , United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Seniority level Entry level Employment type Part‑time Job function Management and Manufacturing Industries Retail #J-18808-Ljbffr