Customer Success Manager

Ready to make a real impact on global health and wellness care? Practice Better is an all‑in‑one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded in 2016 by practitioners, we are the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries. In 2023, we expanded our whole‑practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform. We're a remote‑first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off‑sites and team events to stay connected and build together. Position Summary We are looking for a Customer Success Manager to join our growing team on a contract basis, covering maternity leave, for an initial 12‑month term, with the potential to extend based on business needs. In this role, you will empower health and wellness professionals to effectively use That Clean Life’s features to meet a variety of dietary needs for their clients. You will play a key role in supporting customers throughout their entire journey, from prospect to onboarding, to long‑term success, ensuring they maximize the value of the product. The ideal candidate will have a nutrition background. This mid‑level role is perfect for those who want to make a meaningful impact on both customer success and Go‑to‑Market strategies in a SaaS tech environment using your nutrition background in tandem. Note: Practice Better is a remote‑first company with team members across North America. However, this particular role is currently open to Canadian‑based candidates only, and preference will be given to applicants legally authorized to work in Canada. What You’ll Be Doing Host monthly coaching calls and office hours, providing customers with valuable insights, resources, and tips to improve their success Conduct 1:1 support calls with customers as needed to enhance retention, improve product adoption, and reduce churn rates Respond to inbound sales inquiries to drive conversions and encourage sign‑ups Build sample nutrition plans and highlight dietary filters and product features in sales inquiries and during calls Address That Clean Life‑specific escalations from the Customer Support team, ensuring quick and effective resolution Collaborate with marketing, product marketing, and partnerships teams, offering support and insights to help execute cross‑departmental initiatives Create additional content aimed at boosting customer success, such as optimised onboarding sequences, churn reduction strategies, and cross‑sell content to drive influenced MRR Respond to customer feedback on G2 for That Clean Life and engage with our Community members, reinforcing brand presence and customer engagement What You Bring 3 + years of relevant nutrition experience and education, as well as any of the following areas of expertise: Sales, Marketing or Customer Success Proven ability to collaborate effectively with cross‑functional teams, such as product development, sales, and marketing, to address customer needs and improve the overall customer experience As an experienced Nutrition Professional, such as a health coach or holistic nutritionist – eager to use your background in nutrition to help health and wellness professionals see success and better serve their clients Strong communication and collaboration skills, with a bias for clarity and action Experience with BI analytics tools, modern tech stack in CS and/or Marketing, Slack preferred Analytical, curious, and adaptable – you seek solutions, not perfection Comfortable operating in a fast‑moving, growth‑stage environment Bonus Points Experience with That Clean Life’s software features and functionality is considered an asset Compensation & Pay Transparency At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar‑stage, high‑growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends. Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team. Anticipated Base Salary Range (Canada): $80,000 – $90,000/yr CAD We take a holistic approach to compensation, combining salary, bonus, equity, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well‑being. The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market. What We Offer Comprehensive Benefits We offer a robust benefits package for full‑time employees, including health, dental, and vision coverage from day 1. Remote‑First, Connected Culture Our remote‑first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in‑person collaboration. We also host regular off‑sites and team gatherings across North America, because connection, creativity, and shared moments matter. Wellness and Growth Unlimited vacation, built on trust, clear expectations, and real support for taking time off Comprehensive health and dental benefits from day 1 Regular virtual company‑wide events, lunches, and team socials to stay connected Thriving at Practice Better At Practice Better, you are not just an employee. You are part of a mission‑driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results. We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow‑through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day. Our Commitment to Diversity, Equity & Belonging We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best. If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values. We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request. Ready to Apply? If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide. Apply Now → Official Recruitment Notice & AI at Practice Better All applications are reviewed directly by Practice Better’s internal Talent Acquisition team – no bots, no outsourcing. Legitimate communication from our hiring team will only come from email addresses ending in @practicebetter.io or @greenhouse.com. Practice Better will never ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at to verify its legitimacy. AI in Recruitment at Practice Better We use AI thoughtfully to take some of the repetitive work off our team’s plate: early drafts of job descriptions, first‑round interview questions, and help reviewing larger applicant pools. It’s there to make the process smoother and more efficient for everyone. What AI doesn’t do is make decisions. Every hiring decision is made by real people, using structured and consistent practices designed to reduce bias and ensure fairness. We’re committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices, legal guidance, and the kind of candidate experience we want to deliver. Candidate Privacy Policy AI Policy #J-18808-Ljbffr